Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rita Arroyo

Los Angeles

Summary

Dynamic professional with extensive experience at Albertsons, excelling in customer service and food safety. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in baking techniques and inventory management, consistently ensuring compliance with health regulations while fostering a positive shopping experience.

Overview

9
9
years of professional experience

Work History

Bakery Clerk

Albertsons
Chino
10.2024 - 01.2025
  • Greeted customers, answered questions and provided product knowledge.
  • Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
  • Baked breads, rolls, muffins, cakes, cupcakes, cookies, and other pastries using walk-in ovens.
  • Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
  • Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
  • Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
  • Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Verified that all products were labeled with correct pricing information.

Delivery Driver

Uber Eats
Chino
02.2020 - 10.2024
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Received daily delivery instructions and route assignments from dispatch.
  • Adhered to all applicable traffic laws while driving.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Navigated routes with relevant map programs and GPS systems.
  • Kept accurate logs of all deliveries and trips.
  • Contacted customers prior to delivery to coordinate delivery times.

Program Monitor /Clerical Assistant

Los Angeles Department of Aging
City Of Los Angeles
03.2016 - 10.2019
  • Completed day-to-day duties accurately and efficiently.
  • Responsible for providing a comprehensive assessment, planning, implementation, and overall evaluation of individual participants' needs.
  • Assigned participants in host agency sites.
  • I communicated with host agency supervisors on behalf of the participants and acted as an advocate for them.
  • Arranged a plan of action regarding unsubsidized employment goals.
  • Reevaluated an individual employability plan every six months on behalf of the participants.
  • Performed a one-year certification for new participants entering the program.
  • Performed a one-year recertification on participants continuing in the four-year program.
  • Created time sheets for all participants for the pay period ending, sent by fax, USPS, and/or email.

  • Provided excellent service and attention to participants, whether face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

Los Altos High School
Hacienda Heights, CA
06-1973

Skills

  • Customer service
  • Food safety
  • Product knowledge
  • Baking techniques
  • Sanitation practices
  • Inventory management
  • Safety compliance
  • Conflict resolution
  • Effective communication
  • Order verification
  • GPS navigation
  • Physical stamina
  • Valid Driver's license
  • Time management
  • Data entry
  • Microsoft Office
  • Problem solving
  • Team collaboration
  • Scheduling appointments
  • Participant advocacy
  • Training coordination
  • Lesson planning

References

References available upon request.

Timeline

Bakery Clerk

Albertsons
10.2024 - 01.2025

Delivery Driver

Uber Eats
02.2020 - 10.2024

Program Monitor /Clerical Assistant

Los Angeles Department of Aging
03.2016 - 10.2019

High School Diploma -

Los Altos High School

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Rita Arroyo