Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
CustomerServiceRepresentative

Rita Ali

Brampton,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Zenith Bank
12.2016 - 10.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.


Assistant Human Resource Officer

Nigeria Sao Tome & Principe
03.2015 - 05.2016
  • Enhanced employee satisfaction by implementing streamlined HR processes and procedures.
  • Reduced turnover rates by developing comprehensive onboarding programs for new hires.
  • Improved overall efficiency with meticulous management of employee records and data systems.
  • Provided support to managers in the execution of performance reviews, fostering a culture of continuous improvement.
  • Assisted in the development and implementation of effective training programs, enhancing employee skills and productivity.

Education

Google Project Management Certificate - Google Project Management Certificate

Google Coursera
Online
01.2024

MBA - Business Administration

Ladoke Akintola University of Technology
Nigeria
10.2021

Bachelor of Science - Psychology

Caritas University
Enugu, Nigeria
11.2014

Skills

  • Information Security
  • Complaint Resolution
  • Strong organizational skill
  • Relationship Building
  • Project management
  • Communication skill
  • Adaptability
  • Time management
  • Active Listening
  • Business Development Understanding

Languages

English
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Zenith Bank
12.2016 - 10.2023

Assistant Human Resource Officer

Nigeria Sao Tome & Principe
03.2015 - 05.2016

Google Project Management Certificate - Google Project Management Certificate

Google Coursera

MBA - Business Administration

Ladoke Akintola University of Technology

Bachelor of Science - Psychology

Caritas University

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Rita Ali