Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rita Agyemang

Edmonton,AB

Summary

Dedicated professional known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Seeking to leverage experience in promoting companies in positive way and developing mass communications messages.

Overview

13
13
years of professional experience

Work History

Brand Ambassado

Taptap Send
Modena Italy, Modena
11.2021 - 05.2025
  • Distributed flyers, brochures, and other materials at promotional events.
  • Engaged customers through social media platforms to create a sense of community around the brand.
  • Developed and executed brand awareness campaigns to increase customer engagement.
  • Assisting new customers in downloading and using the app
  • Calling and answering calls to help solve their complaints.
  • Provided customer service support during promotional events or when needed.
  • Attended trade shows, conferences, and other marketing events as a representative of the company.
  • Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.

Sales Executive

Unic Care Chemist
Kumasi, Ghana, Kumasi
01.2014 - 02.2016
  • Implemented processes for cross-selling products or services based on customer needs.
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • Generated reports to summarize sales performance metrics and present findings to management team.
  • Negotiated contracts with clients on behalf of the company.
  • Trained junior sales staff on techniques for improving customer service experience.
  • Cultivated relationships with existing customers to encourage repeat business.

Customer Service Manager

Eden Micro Finance
Kumasi, Ghana, Kumasi
03.2012 - 12.2013
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
  • Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Education

Bachelor of Arts - Administration Human Resource Management

Central University College
Ghana Accra
10-2010

Skills

  • Brand awareness
  • Customer engagement
  • Team building and leadership
  • Excellent time management skills
  • Event coordination
  • Customer service
  • Ability to work with team

Languages

English
Professional

Timeline

Brand Ambassado

Taptap Send
11.2021 - 05.2025

Sales Executive

Unic Care Chemist
01.2014 - 02.2016

Customer Service Manager

Eden Micro Finance
03.2012 - 12.2013

Bachelor of Arts - Administration Human Resource Management

Central University College

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Rita Agyemang