Rishu Rishu
Brampton,Canada
Summary
Exceptional client service orientation led to increased client satisfaction and retention. Proficient in Microsoft Word, Excel, and PowerPoint, with strong analytical skills for resolving complex client issues. Demonstrated decisiveness in critical situations, ensuring timely resolutions while managing over 40 phone calls daily. Experienced team leader with a track record of training 7-10 new employees, facilitating effective communication and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CLIENT SOLUTIONS AGENT
Nordia
Toronto, Ontario
08.2023 - Current
- Providing personalized service and assistance related to the products and services offered (e.g. sales, billing issues, loyalty and claims)
- Connecting and building rapport with a variety of clients by actively listening to client’s needs and offering solutions
- Target business opportunities in order to promote the products and services offered
- Reinforce customer satisfaction and ensure loyalty by offering professional and courteous service that meets the customer’s needs and high standards of satisfaction.
SECURITY GUARD
GardaWorld
Toronto, Ontario
05.2023 - Current
- Enforcing property rules, and other applicable laws (e.g. TPA Act/ Section 494 of the Criminal Code)
- Responding to various types of emergencies (fire alarms/elevator entrapments/medical emergencies)
- Monitoring CCTV systems and ensuring the safety and security of all persons on site
- Completing reports and memo book entries on a regular basis
SALES ADVISOR
H&M
Vaughan, Ontario
06.2023 - 08.2023
- Working in accordance with company’s standards and local legislation with health and safety
- Ensuring positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines
- Receiving truck, unpack merchandise and label with security tags with efficiency timeline goals
- Actively processing, stocking, and replenish garments on sales floor and stock room
CUSTOMER SERVICE REPRESENTATIVE
Optima Communications
Toronto, Ontario
04.2022 - 09.2022
- Actively developed skill sets pertaining to soft skill development, emotional intelligence awareness, interacting for successful outcomes and the art of negotiation
- Provided a wide range of inbound/outbound customer service assistance by managing calls, customer inquiries and generating sales leads that developed into new clients
- Assisted customers with bill explanations, account maintenance and collections that helped make their experience better
- Handled customer complaints by actively listening to their needs and providing solutions within a specific timeframe in order to maintain the companies best practice standards
SHIFT MANAGER
Tim Hortons
Charlottetown, PEI
10.2019 - 04.2022
- Kept track of weekly quotas, managed inventory orders and observed labor to help maximize company profit
- Trained new hires on company's policies, operations, and day-to-day responsibilities in order to shape employees to maintain company's standards at all times
- Accurately performed daily cash flow procedures, day-end reports, weekly inventories and month ends reports to keep track of any missing money or products
- Resolved customer complaints and rectified issues to provide the highest level of satisfaction
SHIFT SUPERVISOR
Tim Hortons
Toronto, Ontario
06.2017 - 09.2019
- Assisted in ensuring optimal team member coverage at all times and worked various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
- Constantly took on additional tasks in order to help maintain the fast-paced environment which was needed to serve over 1,500 orders per day
- Promoted a cooperative work climate, maximizing productivity and morale
- Ensured health and safety policies are followed during the shift including documentation and reporting of any work- related injuries or accidents in order to have a safe workplace environment
Education
Junior IT Analyst Program -
NPower Canada
Toronto12.2022
Post Graduate Diploma - Hotel Operations Management
Centennial College
Scarborough, Ontario04.2019
Skills
- CCTV monitoring
- Emergency response
- Conflict resolution
- Training and development
- Effective communication
Websites
Certification
- First Aid/CPR, 08/22
- Security Guard, 09/22
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
CLIENT SOLUTIONS AGENT
Nordia
08.2023 - Current
SALES ADVISOR
H&M
06.2023 - 08.2023
SECURITY GUARD
GardaWorld
05.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Optima Communications
04.2022 - 09.2022
SHIFT MANAGER
Tim Hortons
10.2019 - 04.2022
SHIFT SUPERVISOR
Tim Hortons
06.2017 - 09.2019
Junior IT Analyst Program -
NPower Canada
Post Graduate Diploma - Hotel Operations Management
Centennial College
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