Rishitha Gunda
Brampton,ON
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Mortgage Arsenal
Etobicoke, Ontario
01.2025 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered inbound calls, chats and emails to facilitate customer service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Updated databases with new and modified customer data.
Customer Service Associate
Tech Firefly Private Limted
HYDERABAD, INDIA
10.2022 - 03.2024
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Contacted customers about potential service upgrades, new services and account changes.
Education
MBA - Human Resources Management
Osmania University
Hyderabad, India06-2017
Skills
- Customer service
- Customer satisfaction
- Database management
- Communication skills
- Data entry
- Time management
- Multitasking Abilities
- Administrative support
Languages
English
Professional
Telugu
Native/ Bilingual
Hindi
Limited
Timeline
Customer Service Representative
Mortgage Arsenal
01.2025 - Current
Customer Service Associate
Tech Firefly Private Limted
10.2022 - 03.2024
MBA - Human Resources Management
Osmania University
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