Rishita Mitra
Human Resource Intern
Brantford,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
year of professional experience
Work History
Customer Service Representative
Teleperformance
01.2022 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Tech Mahindra
06.2021 - 03.2022
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Education
Bachelors In Commerce (BCom) - Honours in Accountancy
The Bhawanipur Education Society College
Kolkata India06.2019
Skills
- New Hire Processes
- Onboarding Understanding
- HR Support
- Microsoft Office
- Issue and Complaint Resolution
- Understanding Customer Needs
- Data Entry and Maintenance
- Call Documentation
Languages
English
Full Professional
Timeline
Customer Service Representative
Teleperformance
01.2022 - 10.2022
Customer Service Associate
Tech Mahindra
06.2021 - 03.2022
Bachelors In Commerce (BCom) - Honours in Accountancy
The Bhawanipur Education Society College
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