Hi, I’m
Rishita Ahuja
Cambridge,Canada
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 2 years in hospitality industry. Experience managing front desk team of guest service specialists.
Overview
2
years of professional experience
1
Certification
Work History
Best Western Hotels & Resorts
Night Auditor
01.2024 - 01.2025
Job overview
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Kept accounts in balance and ran daily reports to verify totals.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Bowmont Hotel
Front Desk Supervisor
04.2023 - 01.2025
Job overview
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Collected room deposits, fees, and payments.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Lakeside Resort
Line Chef
05.2023 - 03.2024
Job overview
- Prepared and cooked a variety of menu items with consistency and efficiency.
- Maintained kitchen cleanliness and adhered to food safety standards.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Contributed to menu development by suggesting new recipes.
Quiznos
Line Cook
09.2022 - 04.2023
Job overview
- Prepared sandwiches and hot food items quickly and accurately.
- Ensured all ingredients were stocked, fresh, and prepared daily.
- Maintained sanitation protocols and equipment cleanliness.
- Worked efficiently during high-volume lunch and dinner rushes.
Education
Okanagan CollegeCambridge, ON
from Accounting And Finance
04.2024
Skills
- Food safety compliance
- High-volume food preparation
- Prioritization and scheduling
- Quality control in cleanliness
- Effective group coordination
- Large-scale meal preparation
- Stock management
- Guest relations management
Certification
First Aid, Okanagan College, 04/30/24
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Night Auditor
Best Western Hotels & Resorts
01.2024 - 01.2025
Line Chef
Lakeside Resort
05.2023 - 03.2024
Front Desk Supervisor
Bowmont Hotel
04.2023 - 01.2025
Line Cook
Quiznos
09.2022 - 04.2023
Okanagan College
from Accounting And Finance
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