Rishita Adlakha
London,ON
Summary
Dynamic Associate Software Developer at Innopad Solutions with expertise in C++ and Python, skilled in automated testing and performance analysis. Proven ability to enhance testing processes and resolve complex issues through strong analytical and problem-solving skills, driving significant improvements in system reliability and scalability.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Software Developer
Innopad Solutions
Ahmedabad, India
03.2024 - 04.2025
- Developed performance test plans and cases using JMeter and LoadRunner.
- Collaborated with senior QA engineers to design efficient end-to-end performance test scripts.
- Conducted system performance testing to verify reliability, capacity, and scalability.
- Analyzed performance test results, identified issues, and coordinated bug fixes with the development team.
- Created comprehensive test summary reports outlining key findings and recommendations.
- Communicated progress and results effectively to both technical and non-technical teams.
- Applied analytical skills to evaluate system performance and identify improvement areas.
- Recommended best practices to enhance testing processes and optimize future test scripts.
Customer Service Representative
Lastman's Bad Boy
Kitchener, Canada
12.2022 - 12.2023
- Provided frontline customer support through timely responses to incoming calls and emails.
- Resolved product and consumer complaints using excellent communication skills.
- Cultivated strong customer relationships to drive repeat business.
- Informed customers about billing procedures and processed payments efficiently.
- Assisted customers with payment option setups to enhance convenience.
- Utilized de-escalation techniques during challenging telephone interactions.
- Updated databases with accurate customer information and modifications.
- Adjusted bills and issued refunds to address service or billing issues.
Education
Post-Graduate Diploma - Web Development
Conestoga College
Kitchener, ON, Canada01.2024
Btech - Computer Engineering
Gujarat Technological University
Ahmedabad, GJ, India01.2022
Skills
- C and Python
- Automated testing and scripting
- Selenium and testing methodologies
- Test environment management
- Jira project management
- HTML, CSS, and JavaScript
- MySQL database management
- Performance analysis tools
- LoadRunner and Performance Center
- Splunk data analysis
- Analytical skills
- Problem-solving strategies
- Risk analysis techniques
Certification
- PYTHON DATA STRUCTURES, COURSERA
- PYTHON FOR EVERYBODY, COURSERA
Timeline
Associate Software Developer
Innopad Solutions
03.2024 - 04.2025
Customer Service Representative
Lastman's Bad Boy
12.2022 - 12.2023
Post-Graduate Diploma - Web Development
Conestoga College
Btech - Computer Engineering
Gujarat Technological University