Rishi Raj Mukherjee
Antigonish,Canada
Summary
Experience in diverse field, detail-oriented Research professional, skilled in organizing materials and maintaining accurate records. Proven ability to collaborate effectively with faculty and external partners, enhancing research design and customer service. Committed to delivering quality presentations and comprehensive reports that summarize complex data for diverse audiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Research Assistant
St. Francis Xavier University
Antigonish, Nova Scotia
04.2025 - Current
- Collaborated with faculty on research design and methodology.
- Assisted in data collection using surveys, interviews and questionnaires.
- Conducted primary research by interviewing farmers and horticulturalists using technology for farming.
- Analyzed qualitative data to identify patterns and insights.
- Organized research materials and maintained accurate records to support project objectives.
- Prepared comprehensive reports and presentations to effectively communicate research findings to stakeholders.
- Prepared presentations for academic conferences and seminars.
- Facilitated communication between research teams and external partners to enhance collaboration and information sharing.
- Managed scheduling for research activities and participant interviews.
- Analyzed and formatted the conversation to summarize complex information so that it’s useful for our research.
Customer Service Manager
Walmart
Antigonish, Canada
04.2023 - Current
- Resolved escalated customer issues, ensuring high satisfaction levels and customer retention.
- Monitored staff performance to uphold customer service standards and drive team accountability.
- Collaborated with team members to enhance operational efficiency during peak hours.
- Train new associates on store policies and procedures effectively.
- Adapted to various shift schedules, including opening, extended, and closing shifts.
Crew Member
McDonald's
Antigonish, Canada
01.2023 - 09.2025
- Adhered to scheduled shifts, including extended and closing hours, ensuring consistent staffing.
- Operated cash register and processed transactions efficiently.
- Assisted customers with product inquiries and provided exceptional service.
- Monitored inventory levels, reporting shortages to management to maintain stock availability.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Trained new employees on safe operating procedures for machines, enhancing workplace safety.
System Engineer / Analyst
Wipro
, India
04.2022 - 11.2022
- Managed software installations and configurations to enhance system performance across multiple environments.
- Collaborated with cross-functional teams to ensure system integration and functionality.
- Provided technical support and guidance to clients, ensuring optimal system operations.
- Streamlined workflows by optimizing processes, resulting in increased operational efficiency.
- Completed training in cyber security protocols and practices.
Education
Post Baccalaureate Diploma - Enterprise IT Management
St. Francis Xavier University
Antigonish, NS12-2024
Bachelor of Technology (Honours) - Computer Science And Engineering
University of Engineering And Management
Kolkata, India06-2022
Skills
- Research methodology
- Data analysis
- Analytical problem solving
- Research ethics
- SAP, ABAP, Human Resource Module
- Microsoft 365
- Attention to detail
- Team collaboration
- Teamwork and cooperation
- Training programs
- Quick Adaptability
- Stress management
- Organized and hard working
- Problem solving
- Interpersonal communication
Certification
- Python (Basic), Hacker Rank, Online, Successfully cleared the assessment for Python (Basic).
- Machine Learning, Stanford Online, Coursera, Successfully completed the online course authorized by Stanford University, offered through Coursera by Professor Andrew NG.
- Certificate courses, National Program for Technology Enhanced Learning (India), Completed courses in Communication skills, Customer Relationship Management, Ethics in Engineering Practice, Ecology and Society, Environment and Development, Soft Skill Development, Technical English for Engineers.
Accomplishments
Certificate of Merit, University of Engineering and Management, Secured a position within the top 10% students in the Department of Computer Science for the academic year 2018 – 2019.
Timeline
Research Assistant
St. Francis Xavier University
04.2025 - Current
Customer Service Manager
Walmart
04.2023 - Current
Crew Member
McDonald's
01.2023 - 09.2025
System Engineer / Analyst
Wipro
04.2022 - 11.2022
Post Baccalaureate Diploma - Enterprise IT Management
St. Francis Xavier University
Bachelor of Technology (Honours) - Computer Science And Engineering
University of Engineering And Management