Rishika Goel
Edmonton,AB
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
3
3
years of professional experience
Work History
Administrative Officer
Encore Overhead Doors
Edmonton, AB
07.2021 - Current
- Greeted visitors warmly upon arrival at office reception area.
- Processed loan payments, deposits, transfers, wire funds, and other banking transactions accurately.
- Reconciled account statements on a monthly basis for accuracy.
- Monitored inventory levels to ensure adequate supplies are available.
- Achieved 100% accuracy in foreign payment and international product ordering, which exceeded $60k.
- Prepared daily cash flow statements for management review using accounting software programs such as Quickbooks.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Executed payroll processing by entering employee hours and health benefits into the system.
- Assisted customers with new products and resolve inquires, ensuring a positive shopping experience and increased client satisfaction.
- Increased company sales by 85% in service sector by responding to the incoming and emergency calls.
- Created and maintained technician schedules to ensure the assigned jobs are completed and after hours is assigned.
Customer Service Representative
COACH
Edmonton, AB
08.2023 - Current
- Operated cash register or POS system efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies to assist customers, leading to a 90% of customer satisfaction score
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Continuing Education Certificate - Canadian Investment Funds Course
Investment Funds Institute of Canada
Mississauga, ON01-2024
2-year Post-Secondary Diploma - Business Administration-Accounting
Northern Alberta Institute of Technology
Edmonton, AB05-2021
Skills
- Scheduling and Calendar Management
- Workflow Planning
- Credit and Collections
- Leadership
- Warranty Service
- Problem-Solving Abilities
- Communication
- Typing speed 60 wpm
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Representative
COACH
08.2023 - Current
Administrative Officer
Encore Overhead Doors
07.2021 - Current
Continuing Education Certificate - Canadian Investment Funds Course
Investment Funds Institute of Canada
2-year Post-Secondary Diploma - Business Administration-Accounting
Northern Alberta Institute of Technology
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