Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rishi Gandhi

Kingston,ON

Summary

Experienced with team supervision, conflict resolution, and operational
oversight. Utilizes leadership and problem-solving skills to maintain
smooth operations. Equipped with strong problem-solving abilities,
willingness to learn, and excellent communication skills. Poised to
contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication
and enthusiasm.

Overview

4
4
years of professional experience

Work History

Bombay Mahal

Shift Supervisor
09.2023 - 07.2025
  • Upsold and cross-sold menu items, increasing average transaction
    value.
  • Handled escalated customer issues effectively, demonstrating strong
    problem-solving skills while upholding company values and
    standards.
  • Improved overall team performance by effectively delegating tasks,
    providing clear instructions and feedback to enhance individual and
    team productivity.
  • Maximized profitability by monitoring labor costs closely, optimizing
    staff deployment based on expected customer traffic patterns.
  • Conducted regular evaluations of employee performance, identifying
    areas for improvement and offering targeted guidance for skill
    development.
  • Demonstrated a data-driven approach to decision-making, analyzing performance data to identify areas for improvement and implement effective solutions.

New York Fries

Cashiers
09.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining
    professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased
    loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns
    and providing accurate information.
  • Developed strong product knowledge to provide informed
    recommendations based on individual customer needs.

Security Analyst Intern

Global Digital Security
01.2023 - 05.2023
  • Provide Level 1 and 2 technical support, troubleshooting IT issues
    both remotely and at user workstations.
  • Perform basic Active Directory administration and install operating
    systems and applications for users.
  • Manage workstation inventory, including imaging laptops and
    desktops, and assign workstations to users via CAS Manager (Teradici).
  • Administer network switches and hubs to ensure effective network
    connectivity.
  • Troubleshot and resolved complex technical issues, minimizing
    disruption to endusers.

Crew Member Team Leader

McDonald's
10.2021 - 09.2022
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated closely with management to develop goals, objectives and performance metrics for the crew members we led.
  • Distributed necessary tasks and duties during each shift.
  • Mentored junior team members on best practices within our
    departmental guidelines; this guidance contributed to overall
    improvement of crew member skills.

Education

GED -

Kensley College
Montreal, QC
05-2023

High School Diploma -

Citizen
Surat
05-2020

Skills

  • Customer engagement
  • Collaborative teamwork
  • Team Leadership
  • Fast Learner with Adaptability
  • Effective Oral Communication
  • In-depth Knowledge of Retail Operations
  • Relationship-Building Skills
  • Collaborative Team Player

Languages

English
Full Professional
French
Limited Working

Timeline

Bombay Mahal

Shift Supervisor
09.2023 - 07.2025

Security Analyst Intern

Global Digital Security
01.2023 - 05.2023

New York Fries

Cashiers
09.2022 - 08.2023

Crew Member Team Leader

McDonald's
10.2021 - 09.2022

GED -

Kensley College

High School Diploma -

Citizen

Similar Profiles

CREATE PROFILE
Rishi Gandhi