Rishi Gandhi
Kingston,ON
Summary
Experienced with team supervision, conflict resolution, and operational
oversight. Utilizes leadership and problem-solving skills to maintain
smooth operations. Equipped with strong problem-solving abilities,
willingness to learn, and excellent communication skills. Poised to
contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication
and enthusiasm.
Overview
4
4
years of professional experience
Work History
Bombay Mahal
Shift Supervisor
09.2023 - 07.2025
- Upsold and cross-sold menu items, increasing average transaction
value. - Handled escalated customer issues effectively, demonstrating strong
problem-solving skills while upholding company values and
standards. - Improved overall team performance by effectively delegating tasks,
providing clear instructions and feedback to enhance individual and
team productivity. - Maximized profitability by monitoring labor costs closely, optimizing
staff deployment based on expected customer traffic patterns. - Conducted regular evaluations of employee performance, identifying
areas for improvement and offering targeted guidance for skill
development. - Demonstrated a data-driven approach to decision-making, analyzing performance data to identify areas for improvement and implement effective solutions.
New York Fries
Cashiers
09.2022 - 08.2023
- Managed high-stress situations effectively, maintaining
professionalism under pressure while resolving disputes or conflicts. - Resolved customer complaints with empathy, resulting in increased
loyalty and repeat business. - Enhanced customer satisfaction by promptly addressing concerns
and providing accurate information. - Developed strong product knowledge to provide informed
recommendations based on individual customer needs.
Security Analyst Intern
Global Digital Security
01.2023 - 05.2023
- Provide Level 1 and 2 technical support, troubleshooting IT issues
both remotely and at user workstations. - Perform basic Active Directory administration and install operating
systems and applications for users. - Manage workstation inventory, including imaging laptops and
desktops, and assign workstations to users via CAS Manager (Teradici). - Administer network switches and hubs to ensure effective network
connectivity. - Troubleshot and resolved complex technical issues, minimizing
disruption to endusers.
Crew Member Team Leader
McDonald's
10.2021 - 09.2022
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated closely with management to develop goals, objectives and performance metrics for the crew members we led.
- Distributed necessary tasks and duties during each shift.
- Mentored junior team members on best practices within our
departmental guidelines; this guidance contributed to overall
improvement of crew member skills.
Education
GED -
Kensley College
Montreal, QC05-2023
High School Diploma -
Citizen
Surat05-2020
Skills
- Customer engagement
- Collaborative teamwork
- Team Leadership
- Fast Learner with Adaptability
- Effective Oral Communication
- In-depth Knowledge of Retail Operations
- Relationship-Building Skills
- Collaborative Team Player
Languages
English
Full Professional
French
Limited Working
Timeline
Bombay Mahal
Shift Supervisor
09.2023 - 07.2025
Security Analyst Intern
Global Digital Security
01.2023 - 05.2023
New York Fries
Cashiers
09.2022 - 08.2023
Crew Member Team Leader
McDonald's
10.2021 - 09.2022
GED -
Kensley College
High School Diploma -
Citizen
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