Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rishi Sharma

North York,Ontario

Summary

I am a highly motivated and versatile individual with a unique blend of skills and experiences in both business and media. As a business student, I have gained a solid foundation in key concepts such as marketing, strategy, and management. My hands-on experience in marketing has allowed me to apply theoretical knowledge to real-world scenarios, further honing my skills

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Tim Hortons
09.2022 - Current
  • Provide friendly and efficient service to all customers.
  • Answer customer inquiries and address their concerns in a professional and courteous manner.
  • Take customer orders accurately and input them into the point-of-sale (POS) system.
  • Handle customer complaints and resolve issues with a positive attitude. Suggest additional items or promotions to customers to increase sales.
  • Accurately handle cash, credit/debit card transactions, and maintain the cash register.
  • Ensure cash drawer balances at the end of the shift.

Customer Service Representative

Petro-Canada
06.2022 - Current
  • Upheld Petro-Canada's commitment to exceptional customer service.
  • Demonstrated strong product knowledge to provide accurate information and assistance.
  • Managed cash deposit and handled shift ina timely manner with opening and closing the shift.
  • Managed the costumer and incresed the sale by 18%

Marketing | Business Coordinator

Career Craft Consultant
07.2019 - 04.2022

Marketing Intern (July 2019 -December 2019)

  • Completing clerical and administrative duties.
  • Gather and analyze data to provide insights that inform marketing strategies.
  • Help manage social media accounts, including posting content, engaging with followers, and analyzing performance metrics.
  • Assist in the planning and coordination of marketing events.
  • Performed and Assist in creating presentations for marketing meetings or client pitches.
  • Support email marketing and outreach efforts based on CRM data.
  • Learn about search engine optimization (SEO) and search engine marketing (SEM) techniques.

Marketing | Business development co-ordinator

  • Researching and identifying potential business opportunities and target markets.
  • Generating leads through various channels, such as cold calling, networking, and digital marketing.
  • Building and maintaining strong relationships with existing clients.
  • Meeting and exceeding client expectations through effective communication and service.
  • Negotiating and closing deals with clients to drive business growth.
  • Tailoring proposals to address the specific needs and concerns of clients.
  • Exploring new markets and regions for potential business expansion.
  • Attending industry events, conferences, and networking functions to establish and nurture business relationships.
  • Staying updated on industry trends, market dynamics .
  • Helped the company to reach its target goal of the year and boomed the revenue of the company by 70% working in a team.
  • organizing events at multiple location and educate people about the firms new vision and launches .

Education

Post-Degree Certificate - Global Business Management

Humber Institute of Technology And Advanced Learning
Toronto, ON
05.2022

Bachelor of Arts - Journalism And Mass Communication

ILSASS
Anand , India
07.2021

Skills

  • Digital Marketing
  • Content Writing
  • Content creation
  • SEO
  • Editing
  • Strong Written and Verbal communication
  • Bilingual
  • Brand management
  • Public speaking

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual

Timeline

Customer Service Representative

Tim Hortons
09.2022 - Current

Customer Service Representative

Petro-Canada
06.2022 - Current

Marketing | Business Coordinator

Career Craft Consultant
07.2019 - 04.2022

Post-Degree Certificate - Global Business Management

Humber Institute of Technology And Advanced Learning

Bachelor of Arts - Journalism And Mass Communication

ILSASS
Rishi Sharma