Summary
Overview
Work History
Education
Skills
Websites
Key Highlights
Projects Led
Certification
Awards
Timeline
Generic

Rishi Kumar

Sr. Technical Program Manager
Scarborough

Summary

Sr. Technical Program Manager at Wipro and TD, specializing in API development and comprehensive cloud migration for Core-API platforms. I manage cross-functional teams—including project managers, software developers, business analysts, development leads, architects, and scrum masters across onshore and offshore delivery models.

I hold multiple industry certifications (PMP, CSM, CSPO, SAFe, ITIL, Control-M, and multi-cloud enablement: Azure, AWS, VMC2) that validate my expertise in program management, agile methodologies, and cloud computing. My proven track record includes delivering high-impact digital transformation projects in commercial banking, insurance, and finance, with a strong focus on customer satisfaction.


With each initiative at TD, I have championed public cloud enablement, driving transformative solutions in the cloud domain. By collaborating closely with software developers, business analysts, and project managers, I have fostered a culture rooted in agile methodologies and seamless onshore-offshore integration. This collaborative, agile-driven approach has consistently delivered high-value projects, accelerating our clients’ digital transformation journeys and supporting their strategic business objectives.


  • Leadership in public cloud enablement and transformation
  • Cross-functional collaboration (software developers, BAs, PMs)
  • Emphasis on agile methodologies
  • Success in onshore-offshore delivery models
  • Focus on delivering high-value, client-centric digital transformation projects

Overview

11
11
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
1
1
Language

Work History

Sr. Program Manager

Wipro
11.2022 - Current
  • Accomplished Senior Program Manager with a proven ability to lead complex, high-stakes programs involving concurrent, overlapping releases under tight regulatory and business-driven deadlines.
  • Adept at critical thinking, cross-functional coordination, and efficient time management, ensuring timely delivery of solutions in dynamic, deadline-driven environments.
  • Directed and mentored teams of 30+ members, including developers, PMs, BAs, and scrum masters, fostering a collaborative and high-performance culture.
  • Led end-to-end delivery of multi-million-dollar API development and cloud migration initiatives for Core-API platforms at TD, enabling seamless public cloud adoption and reducing infrastructure costs by 40% worth 12MUSD.
  • Serve as the primary point of contact for clients and key stakeholders, ensuring transparent communication and strong working relationships.
  • Optimized resource allocation using Agile and SAFe methodologies, increasing team productivity by 18% and meeting aggressive project deadlines.
  • Provided coaching and professional development, resulting in higher team retention and successful upskilling in multi cloud technologies (Azure, AWS, VMC2).
  • Established and enforced the use of the Service Request Workbench methodology for managing small enhancements, such as JDK17 upgrades, AKS enablement, Gateway Implementation, and break-fix requests, ensuring efficient handling and traceability of minor changes.
  • Managed high-stakes programs with strict regulatory and business-driven deadlines, orchestrating concurrent, overlapping releases across multiple workstreams. Demonstrated advanced critical thinking, coordination, and efficient time management to deliver complex solutions on schedule while ensuring compliance and mitigating risks.


  • The task is to understand the need of the project in advance, list the impacted areas, dependencies and add the required resources on time.
  • The performance of this task requires in depth knowledge of Critical Path Method (CPM) and Program Evaluation Review Technique (PERT).


  • Experienced in managing large-scale technology programs in highly regulated environments, I have led cloud migration and API integration projects that align with critical regulatory frameworks such as CFPB Section 1033 and the Personal Financial Data Rights Rule.
  • My work ensures that business objectives—such as consumer cutovers to the cloud and integration of legacy LOB applications—are achieved while maintaining full compliance with open banking, data privacy, and security standards. This includes implementing standardized, secure interfaces and processes to meet both business and regulatory demands in the financial sector.
  • This task also demands thorough knowledge of business domain, their future blueprint and their short term and long-term goals.
  • So far received 7/7 in all the Engagement Level Feedback ensuring excellence in BSAT & CSAT.
  • Program Delivered Successfully: API Modernization, Cloud Migration, Openstack Exit, IFX/ DataPower webservices Exit, JDK 17, Kafka, VMc2 Integrations, Internal Gateway Implementation.

Technology Lead/ SDM

Infosys Ltd
10.2019 - 11.2022
  • Worked as Technology Lead/ SDM and apply knowledge gained in handling multiple Health care domain projects and perform applications enhancements & Project development responsibilities using below technologies and tools.
  • Worked as subject matter expert in Provider domain projects such as Provider Data Innovation in Agile Methodology in a Manager position.
  • Provider data innovation is large Multiyear program in provider domain in building new applications, which will help save huge effort and cost in Network Management, Demographic Updates of Provider Data for client.
  • Manage activities as resource planning, project planning, delivery, and schedule planning including preparation of estimates, release plans, code deployments and road map for future releases.
  • Interaction with Multiple Stakeholders and with Business, Architecture, Program Management, Legal/Regulatory entities to gather, document requirements through JAD (Joint Application Development) sessions.
  • Actively provide inputs, raise risks, create mitigation strategies, identify dependencies needed for development of software.
  • Leading grooming sessions as part of AGILE Development Cycle processes with the Product owner, scrum master, architects, testers to go through the user stories in detail, understand functional and non-functional requirements for the engagement for each Sprint.
  • Create development and resource planning for each sprint and execute same to deliver all stories as per schedule.
  • Serve as Technical Support single point of contact and work with Multiple Product/Vendor Organizations to develop and provide End to End solution for the issues in hand.
  • Ensuring IT process compliance as per the project lifecycle standards and ensuring quality of project deliverables.
  • Prepare and review the deliverables as Application Design, Component Design, Unit Test Plans, Integration test plans, Software Codes to ensure that best practices are applied and the business rules are implemented decorously.
  • Provide review comments for any changes and track it to closure.
  • Participate in demo for the product and functionality developed to product owners, business partners and all required stakeholders at the end of every sprint.
  • Communication with business owners, multiple development and testing teams regarding Project Schedule, Progress, and open issues.
  • Provide periodic status to all stakeholders in meetings.
  • Architecture Review - Participate in architecture review sessions to provide inputs to architecture team through framework analysis, design patterns, prototype specifications.
  • Design Review - Perform high and low-level design, provide pseudo codes, implement the prototype, and conduct design reviews.
  • Support the creation of repository of team's collective knowledge on technology, domain and process, seek information and leverage knowledge from other Projects to drive higher efficiency and effectiveness and to preserve organizational knowledge.
  • Understand customer needs and provide development team inputs for solution of software requirements and providing clarifications of the Business requirements to development team, testing team in day-to-day interactions.
  • Proactively determine potential gaps in the system and using innovative concepts to establish solutions and recommendations regarding the evolution of the system, deliver business value by improving operational costs, automation and elimination of redundant activities and present it to multiple stakeholders.
  • Projects completed successfully: PDI Network Tooling Provider Data Innovation (PDI), Medicare NextGen Train, Small Enhancement and Break Fix Service Requests for Network and Provider Domains.

Project/ Release Manager

Infosys Ltd
04.2017 - 09.2019
  • Lead the release planning meetings for multiple platforms and project releases and prepare and publish release notes and communicates success.
  • Prepare & Review Estimations, Milestone tracking, Release & Implementation Planning, Development roadmap for future releases.
  • Participating in Managing Critical Problems (MCP) Meeting, Monthly Budget Review Meeting, Release Lockdown Meeting (Gate), Screening Committee Meeting, Change Control Board Meetings (CCB), Workload Balance Meeting (WLB) and Requirements Prioritization calls.
  • Leads lessons learned meetings to improve the release planning process and facilitate Participate in a demo for the product and functionality developed for The Northern Trust Company and all required stakeholders at the end of every sprint.
  • Communication with business, multiple development and testing teams regarding Project Schedule, Progress and open issues.
  • Provide periodic status to all stakeholders in meetings.
  • Developed and Transformed existing data from Legacy application to be fed into a newly bought product for efficient management of the alerts/incident for investigations.
  • This included resolving production issues, improving yield and reliability, and optimizing business processes.
  • Processed technical data reports to review workflow and productivity and provided recommendations for enhancements and new features for future releases.
  • Lead Daily Standup with the team, monitoring progress and unblocking road-blocks.
  • Identified the gaps in the Customer Journey, understanding customer pain points.

Technology Analyst / Scrum Master

Infosys Ltd
08.2017 - 03.2018
  • Organized 3 Product Development teams & trained the team members on the agile mindset, processes, & frameworks.
  • Collaborated with 4 Product Managers to balance backlog and deliver 7 valuable features for customers.
  • Developed and analyzed metrics to facilitate team improvements and productivity by 8%.
  • Supported the team of 15 members to fully optimize the use of process management tools like Jira, Service Now, IBM Clearcase, Planview + Prepared monthly reports using Gantt Chart.
  • Arranged documentation & took charge of process flows, maintenance, & Kanban boards in ServiceNow & RTC Rally achievements and completion of targets for Agile Development Practices business stakeholders.
  • Improved agile/scrum practices and values by coaching team members, leading to a 8% increase in productivity.
  • Introduced healthy agile development practices, leading to technical excellence and 100% predictable delivery.
  • Coordinated all sprint ceremonies, including daily stand-ups, sprint planning, sprint demo, backlog refinement, etc to mitigate workplace bottlenecks.
  • Facilitated all sprint phases to ensure that the team has necessary requirements and targets are being achieved 100% comfort for employees.
  • Trained 3 Product Owners on agile methodologies and how to use it to increase productivity Helped them create and maintain future roadmaps, story & backlog refinement, and maintenance.

Technology Analyst/ Business Analyst

Infosys Ltd
02.2014 - 08.2017
  • Analyzing business process and identifying improvement opportunities for business growth.
  • Gain in-depth knowledge in business analysis technologies as part of automating various business processes.
  • Collaborating with the stakeholders to present various data as part of encouraging data-driven decision making.
  • Coordinating with cross-functional teams to implement various process improvement initiatives.
  • Providing training to new recruits by complying with the company regulations.
  • Monitoring project timeline and following up with various team members for ensuring timely completion and delivery of projects.

Education

Bachelor of Technology - EE

WBUT
01.2009 - 01.2013

Skills

API delivery and management

Security and compliance

Digital transformation

Enterprise architecture design

Microservices architecture

Application modernization

Technical leadership

Risk Assessment & Mitigation

Performance Metrics & KPIs

Cross-Functional Team Leadership

Budgeting and Finance

Client Interfacing

Business Analysis

Leadership Skill

Agile & Scrum Skills

Advocating Scrum Practices

Backlog Management

Budgeting and Finance

Change Management

Client Interfacing

Product Management

Stakeholder Management

Key Highlights

  • Led a program worth 20M USD for Wipro and added 8M additional revenue in FY’24.
  • Digital transformation by leading JDK 17, AKS, Azure ASP and gateway integration.
  • Successfully completed re-write of 50+ APIs and migrated to Azure Cloud in FY’24.
  • Successfully completed re-write of 25+ APIs and migrated to AWS and VMC2 Cloud.
  • Overachieved yearly target for API modernization and migration in FY’23 & FY’24.
  • Successfully completed cutover for 60+ Line of Business in for TD Bank.
  • Completed several inhouse compliance programs for commercial Banking.
  • Delivered Business value add worth 7MUSD and 450K USD during tenure with Infosys.
  • Expertise in handling large scale Programs, Digital transformation, Cloud Migration, Managed Services, IT Production Support, Owns End to End Smooth and noiseless Delivery.

Projects Led

  • TD Bank Canada, Sr. Program Manager/ TPM Wipro, Account Delivery Head, 11/01/22, Present
  • CVS Health, Technology Lead, Group Manager, 10/01/19, 11/30/22
  • The Northern Trust Company, Project/ Release Manager, Group Manager, 04/01/17, 09/30/19
  • Aetna Inc, Technology Analyst/ Scrum Master, Sr. Project Manager, 08/01/16, 03/31/17
  • Aetna Inc, Technology Analyst/ Business Analyst, Project Manager, 08/01/14, 07/31/16

Certification

Certified in Azure Fundamentals.

Awards

  • Won Victory League Award FY’24 & Stewardship Award at Wipro
  • Won INSTA AWARD Q2 FY22 & Q3FY22 & CVS Aetna Glory Award FY22
  • Won USNE STAR AWARD’21
  • Won RnR AWARD June’20 &21
  • Won ZD PRO TEAM AWARD’19
  • Won BEST TEAM AWARD’19

Timeline

Sr. Program Manager

Wipro
11.2022 - Current

Technology Lead/ SDM

Infosys Ltd
10.2019 - 11.2022

Technology Analyst / Scrum Master

Infosys Ltd
08.2017 - 03.2018

Project/ Release Manager

Infosys Ltd
04.2017 - 09.2019

Technology Analyst/ Business Analyst

Infosys Ltd
02.2014 - 08.2017

Bachelor of Technology - EE

WBUT
01.2009 - 01.2013

Similar Profiles

CREATE PROFILE
Rishi KumarSr. Technical Program Manager