Rishi Khanna
Brampton,ON
Summary
Dynamic and detail-oriented professional with experience at Scotia bank, excelling in money handling and customer service. Proven track record of building trust and great customer experience. Adept at multitasking in fast-paced environments, such as Hyundai Attrell, or Planet ford, consistently ensuring high customer satisfaction and maintaining confidentiality in all transactions. Seeking to gain hands on experience in the telecom industry with Rogers!
Overview
4
4
years of professional experience
Work History
Bank Teller
Scotiabank
04.2024 - 11.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Service Advisor
Hyundai Attrell
Brampton
05.2023 - 09.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Customer Service Cashier
Planet Ford
Brampton, ON
09.2021 - 02.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Lot Attendant
Planet Ford
Brampton, ON
11.2020 - 09.2021
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Education
Bachelor Of Commerce - Digital Business Management
Humber College
Toronto, NoneSkills
- Attention to detail
- Professionalism and courtesy
- Cold calling
- Performance tracking
- Customer service
- Strong multitasking
- Call center experience
- Follow-up procedures
- Sales aptitude
- Goal oriented
- Computer skills
- Listening skills
- Excellent communication
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
French
Limited Working
Timeline
Bank Teller
Scotiabank
04.2024 - 11.2024
Service Advisor
Hyundai Attrell
05.2023 - 09.2023
Customer Service Cashier
Planet Ford
09.2021 - 02.2023
Lot Attendant
Planet Ford
11.2020 - 09.2021
Bachelor Of Commerce - Digital Business Management
Humber College