Rishi Champatsingh
Mississauga,ON
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Machine Operator
Formnet
02.2021 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Placed orders for materials and equipment with vendors.
CSR, Dispatcher and Delivery
Purolator
01.2022 - 06.2023
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Analyzed customer feedback and provided solutions to improve customer service.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Answered phone calls and responded to customer emails.
- Generated reports to track deliveries and maintain proper records and documentation.
- Utilized customer feedback to improve customer service.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
Recovery Agent
Cash Money Cheque Cashing
06.2020 - 02.2021
- Maintained up-to-date knowledge of industry trends, laws, and best practices for continuous process improvement.
- Achieved successful outcomes in challenging cases by applying creative problem-solving skills and persistence.
- Answered all customer inquiries.
- Developed and documented collection procedures and policies to comply with government regulations.
- Maintained accurate records of customer accounts, payments and payment plans.
- Provided exceptional customer service in all interactions with clients and debtors, fostering trust and credibility in the company brand.
- Established relationships with customers to encourage payment of delinquent accounts.
- Negotiated with customers to assist with setting up payment plans satisfying needs of both parties.
- Contributed to the overall success of the company by sharing best practices with colleagues, participating in team meetings, and actively seeking opportunities for growth and development within the organization.
- Passionate about learning and committed to continual improvement.
Warehouse Manager
ExCel Solutions
01.2005 - 02.2008
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Integrated warehouse operations with existing and new business processes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Organized records of vehicles, schedules and completed orders.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
High School Diploma -
Toronto School of Business
Toronto, ON04.2004
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
Mississauga, ON06.1995
Skills
- Attention to Detail
- Bookkeeping
- Documentation proficiency
- Legal Compliance
- Conflict Resolution
- Organizational Skills
Accomplishments
- Collaborated with team in the development of
- Achieved results by completing task with accuracy and efficiency.
Languages
English
Full Professional
French
Elementary
Certification
- Toronto School of Business
- Sheridan college
Timeline
CSR, Dispatcher and Delivery
Purolator
01.2022 - 06.2023
Machine Operator
Formnet
02.2021 - Current
Recovery Agent
Cash Money Cheque Cashing
06.2020 - 02.2021
Warehouse Manager
ExCel Solutions
01.2005 - 02.2008
High School Diploma -
Toronto School of Business
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
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