Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Rishi Borisa

Rishi Borisa

Toronto,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Member

Tim Hortons
02.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Trained new team members by relaying information on company procedures and safety requirements.

Business Development Executive

Prayosha Food Services PVT LTD.
03.2022 - 07.2022
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Implemented innovative business development strategies to increase customer base and expand market share.
  • Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
  • Built relationships with customers and community to promote long term business growth.
  • Presented professional image consistent with company's brand values.

Exam Invigilator

British Council
12.2018 - 12.2022
  • Maintained secure and positive environment conducive to testing.
  • Assisted faculty with setting up tests and coordinating test spaces.
  • Helped accommodate students with disabilities or special needs for alterations to test administration.
  • Maintained compliance with test center policies, practices and procedures.
  • Troubleshot issues with computer-based examinations.

Process Associate

Ascendum KPS Private
09.2018 - 01.2019
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Developed standard operating procedures and document workflows to drive current and future processes.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Collected, arranged, and input information into database system.

Trainee Software Developer

Infotrex Services
07.2017 - 04.2018
  • Wrote clear, clean code for various projects.
  • Worked with developers to identify and remove software bugs.
  • Worked with design teams and Senior Software Engineers to build customized software products for consumers.
  • Sat in on design team and planning meetings.
  • Built databases and table structures for web applications.

Education

Post Graduation Diploma Course - DevOps - Cloud Computing

Lambton College
Toronto, ON
09.2024

Bachelor's in Computer Science - Information Technology

St. Xavier's College
Ahmedabad, Gujarat, India
05.2018

Skills

  • Complex Problem-Solving
  • Account Management
  • Technical Support
  • Strategic Planning
  • Call Center Operations
  • Teamwork and Collaboration
  • Communication
  • Computer Skills
  • Business Development and Planning
  • MS Office

Certification

  • PGOP - Personal Growth Oriented Program
  • French Learning (First Level)
  • Volunteering

Languages

  • English - Fluent
  • Hindi - Fluent
  • Gujarati - Fluent
  • French - Beginner

Timeline

Team Member

Tim Hortons
02.2023 - Current

Business Development Executive

Prayosha Food Services PVT LTD.
03.2022 - 07.2022

Exam Invigilator

British Council
12.2018 - 12.2022

Process Associate

Ascendum KPS Private
09.2018 - 01.2019

Trainee Software Developer

Infotrex Services
07.2017 - 04.2018

Post Graduation Diploma Course - DevOps - Cloud Computing

Lambton College

Bachelor's in Computer Science - Information Technology

St. Xavier's College

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Rishi Borisa