Rishi Baskaran
Whitby,ON
Summary
Final year Ted Rogers School of Management nearing completion of undergrad with experience in Business Analysis, Database Management, Business Process Improvement, and Networking Design.
Overview
2
2
years of professional experience
Work History
Field Services IT Support Officer
Ontario Ministry of Government and Consumer Services
Toronto, ON
01.2022 - 09.2022
- Identified client issues, following prescribed procedures to remediate the issue and worked with others when additional steps are required
- Developed innovative and creative approaches, opportunities and initiatives for the delivery of high quality, value added and efficient services
- Planned and coordinated project plans, schedules and activities of the technical aspects of multiple concurrent or sequential projects
- Provided technical guidance and instruction, monitoring progress and problem solving using Project Management Methodology
Client IT Helpdesk
Ontario Institute for Cancer Research
05.2021 - 08.2021
- Performed executing, conceptualizing, evaluating, sustaining, and technical assistance for intricate and extensive computer systems
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
- Devised incisive workarounds and resolutions for IT-related problems
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries
Integrated Technology Trainee
City of Toronto - Toronto Water
07.2020 - 12.2020
- Proficiently provisioning, configuring, operating, and maintaining hardware and software for enterprise systems and their associated infrastructure to ensure optimal functionality
- Performed Technical Research to resolve IT difficulties, documenting and fielding tickets to improve problem resolution
- Developed self-help tools, user assistance documents and training initiatives to execute overall business technology plans
- Organized data in logical ways to enable efficient analysis and effective communication of findings
Education
Bachelor of Commerce - Business Technology Management Co-op
Toronto Metropolitan University
08.2023
Skills
- Critical Thinking and Problem-Solving
- Proficient Technical Skills
- Strong Communication and Interpersonal Skills
- Multi-Tasking and Organization
- Quality Assurance Standards
- Tracking and Documentation
- Technical Research and Troubleshooting
- Hardware Diagnostics
Timeline
Field Services IT Support Officer
Ontario Ministry of Government and Consumer Services
01.2022 - 09.2022
Client IT Helpdesk
Ontario Institute for Cancer Research
05.2021 - 08.2021
Integrated Technology Trainee
City of Toronto - Toronto Water
07.2020 - 12.2020
Bachelor of Commerce - Business Technology Management Co-op
Toronto Metropolitan University
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