Results-driven Solutions architect with 7 years of experience in customer-facing technical roles, specializing in ServiceNow platform implementation and cutting-edge AI-powered workflows. Highly motivated professional with a passion for continuous learning and delivering innovative solutions. Expert in ServiceNow scripting, Predictive Intelligence ,ITSM,ITOM,Flow Designer, and AI products including Virtual Agent, NLU, and Generative AI. Proven track record of implementing AI solutions for early adopters, driving customer adoption, and accelerating value realization at scale. Adept at analyzing complex customer data, identifying automation opportunities, and translating them into scalable AI solutions. Skilled communicator who excels in cross-functional collaboration, bridging gaps between technical teams and business stakeholders to drive product innovation. Consistently delivers high-quality technical deliverables and thrives in fast-paced, innovative environments. Eager to apply deep platform knowledge and problem-solving skills to craft AI solutions that propel business growth and enhance customer experiences.