Rishank Maggon
Moncton,NB
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Desk Analyst
Buchanan Technologies
06.2023 - Current
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
Technical Analyst
Bell Technical Solutions
01.2023 - 06.2023
- Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
- Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
Data Programmer
BMR
08.2022 - 01.2023
- Resolved system issues through effective troubleshooting techniques, minimizing downtime and maintaining high availability of essential services.
- Provided timely support to end-users experiencing difficulties with applications or data-related issues, ensuring a positive user experience across the organization.
- Facilitated the migration of legacy databases to modern platforms, preserving historical records and improving overall system performance.
- Streamlined database operations for faster query execution and improved performance.
Education
Associate of Science - Computer And Information Systems
Algonquin College
Ottawa, ON08.2022
Skills
- ITIL Knowledge
- Remote Technical Support
- Incident Management
- Client Relationship Management
- Network Troubleshooting
- Remote Support
- Client Relations
- Service Level Agreements
- Hardware troubleshooting
- Technical Support
- Software Support
- System Administration
Certification
Microsoft AZ 900
COMPTIA A+
Agile Foundations
Timeline
Service Desk Analyst
Buchanan Technologies
06.2023 - Current
Technical Analyst
Bell Technical Solutions
01.2023 - 06.2023
Data Programmer
BMR
08.2022 - 01.2023
Associate of Science - Computer And Information Systems
Algonquin College
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