Risham Faiz
Toronto,Ontario
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level call center position. Ready to help team achieve company goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance overall performance.
Detail-oriented individual with exceptional communication and task management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting the task objectives.
Overview
3
3
years of professional experience
Work History
Call Center Representative
DGS Office Lahore
05.2022 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sales Associate
Designer Label - Fahad Hussayn
01.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Fine Arts Teacher
Lahore Grammar School
08.2021 - 05.2022
- Contributed to school-wide initiatives focused on integrating arts education throughout all subjects areas, helping foster a well-rounded educational experience for all students.
- Organized field trips to local galleries and museums, exposing students to various forms of fine arts beyond the classroom setting.
- Coordinated after-school art clubs that provided additional creative outlets for interested students while also cultivating their skills outside of regular class hours.
- Fostered a supportive learning environment by addressing individual student needs and modifying lessons accordingly, resulting in higher levels of achievement across the board.
Education
Diploma - Music Production & Sound Engineering
Recording Arts Canada
04-2026
Bachelor of Arts - Fine Arts
National College Of Arts
Lahore, Pakistan01-2018
High School - Arts & Psychology
Cambridge International Education
London, UK05-2013
Skills
- Organization
- Financial transactions
- Call handling
- Sales proficiency
- Call management
- Quality assurance
- Marketing strategies
- Positive attitude
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Phone etiquette
- Customer orders
- Product knowledge
- Self motivation
- Conflict resolution
- Computer literacy
- Professionalism
- Customer inquiry and response
- Adaptability
- Client needs assessment
- Problem-solving aptitude
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Sales Associate
Designer Label - Fahad Hussayn
01.2023 - 03.2024
Call Center Representative
DGS Office Lahore
05.2022 - 03.2024
Fine Arts Teacher
Lahore Grammar School
08.2021 - 05.2022
Diploma - Music Production & Sound Engineering
Recording Arts Canada
Bachelor of Arts - Fine Arts
National College Of Arts
High School - Arts & Psychology
Cambridge International Education
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