Rishae Pinnock
Vaughan,ON
Summary
Aspiring Membership Concierge at Life Time in Vaughan, bringing extensive experience as a first point of connection across a variety of hospitality-focused environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Airline Support Specialist
Accommodations Plus International
09.2024 - Current
- Coordinate accommodations and transportation logistics in compliance with organizational and regulatory standards to support crew readiness and passenger safety.
- Monitor real-time changes and resolve operational disruptions, proactively managing challenges to maintain service continuity and satisfaction.
- Communicate effectively with internal teams and external partners to address inquiries, resolve scheduling or logistical issues, and uphold service excellence.
Team Lead
Saje Natural Wellness
10.2023 - Current
- Deliver a welcoming environment, where community members are greeted with great care and enthusiasm.
- Lead the team to deliver exceptional customer service and product knowledge, offering thoughtful product recommendations aligned with each member's lifestyle and wellness goals.
- Resolve members' questions and concerns promptly and professionally.
Fitness Advisor
GoodLife Fitness
06.2022 - 10.2023
- Responsible for prospective and existing members, providing tours and answering questions.
- Supported member retention by maintaining ongoing relationships, following up on needs, and reinforcing a welcoming, community-focused environment.
- Connected members to programs, services, and trainers, fostering engagement, trust, and long-term wellness commitment.
Case Manager
Da Silva Legal
11.2019 - 05.2022
- Directed client relations, responding to inquiries and ensuring continuous communication with a focus on service excellence.
- Educated clients on processes, timelines, policies, and next steps to ensure clarity, confidence, and a positive experience.
- Managed client concerns through anticipatory problem-solving and streamlined internal coordination, building trust and securing retention.
Server
Earls Restaurant + Bar
02.2019 - 11.2019
- Delivered personalized, detail-driven experiences by anticipating guest needs and tailoring recommendations to individual preferences and occasions.
- Built genuine rapport with guests through attentive presence and emotional awareness, creating memorable interactions that encouraged repeat visits and long-term loyalty.
- Resolved guest concerns with professionalism and intuition, transforming challenges into moments of trust and satisfaction through proactive service recovery.
Customer Support Representative
The Bank of Nova Scotia Business Service Centre
09.2018 - 03.2019
- Engaged in active listening with callers to confirm or clarify information, and address concerns.
- Maintained composure and patience in challenging client situations, applying de-escalation techniques, and delivering positive support.
- Assisted clients with account maintenance, processing requests and transactions accurately.
Education
Honours Bachelor of Arts & Science
University of Toronto, St. George Campus
06-2018
Skills
- Member/Guest Engagement
- Service Recovery & Problem-Solving
- Hospitality-Focused Communication
- Account & Transaction Management
- Operational Excellence
- Community & Relationship Building
Certification
2025 Certificate of Appreciation
"In grateful recognition of your faithful service, dedication, and sacrifice in advancing the mission and ministry of West End Worship Centre. Your willingness to serve has made a lasting impact on our church family and community." - Rev. Dr. Frank Douglas, Senior Pastor
"In grateful recognition of your faithful service, dedication, and sacrifice in advancing the mission and ministry of West End Worship Centre. Your willingness to serve has made a lasting impact on our church family and community." - Rev. Dr. Frank Douglas, Senior Pastor
References
References available upon request.
Timeline
Airline Support Specialist
Accommodations Plus International
09.2024 - Current
Team Lead
Saje Natural Wellness
10.2023 - Current
Fitness Advisor
GoodLife Fitness
06.2022 - 10.2023
Case Manager
Da Silva Legal
11.2019 - 05.2022
Server
Earls Restaurant + Bar
02.2019 - 11.2019
Customer Support Representative
The Bank of Nova Scotia Business Service Centre
09.2018 - 03.2019
Honours Bachelor of Arts & Science
University of Toronto, St. George Campus