RISHABH SHARMA
Edmonton,Alberta
Summary
Objectives: Looking for a position as a school bus operator.
- Experience of driving large vehicles
- Hold a class 2 drivers License
- Experience of driving around in Edmonton with UBER
- Speak Fluent English,French, Hindi & Punjabi.
- Experience of working with Diverse community members and people from different cultures and backgrounds.
Overview
10
10
years of professional experience
Work History
Security Officer
Commissionaires
Edmonton , AB
09.2023 - Current
- Worked at City sites like the City hall, Kingsway LRT, Central LRT, Bay Station, University of Alberta LRT etc.
- Checking for safety hazards around the site and took corrective action when necessary.
- Dealing with community members patiently & being empathetic towards them.
- Assisting transit riders on a daily basis and helping them with all the required information.
- Writing daily incident reports at sites
- Maintaining accurate logs of all security related activities.
- Conducting regular security patrols of the facility grounds, parking lots, and perimeter areas.
Customer Service Representative
La Forme
New Delhi, India
10.2020 - 12.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, repairs etc.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Founder
BEMET
Paris, France
09.2017 - 02.2020
- With the idea of trying to fill a big gap In the market I Founded BEMET Paris- AT ravel based start up based in Paris.
- Main idea to utilize the the time of the clients coming into Paris from USA and Canada in early morning flights with no hotel check inns before 3PM by organizing different activities with the idea to utilize the time of clients coming to Paris.
- Developed and implemented strategies for providing excellent customer service experience.
- Provided exceptional customer service to ensure customer satisfaction.
Market Research Manager
CNS Institut
Paris, France
03.2016 - 04.2017
- Lining up schedule for the CEO and taking care of the daily team meetings
- Taking care of all the external and internal communication on behalf of the CEO in his absence.
- Formulating daily reports based on collected data, highlighting key insights and recommendations.
- A part of the research team for the automobile market for Toyota spare parts in the UK
Marketing and Events Intern
CEMS, HEC
Paris, France
09.2015 - 01.2016
- CEMS is a Global organization, which partners with the Best B-schools and more than 70 corporates like Facebook, Google, P&G etc to organize the biggest career forums across the world.
- Involved with the organization of the Career Forum Vienna with more than 1300 students and 40 corporate partners
- Researched vendors and locations, organized and purchased supplies for events, coordinated event setup and teardown and liaised between event staff and facilities staff.
Education
MSc - International Business, International marketing
KEDGE Business School
Bordeaux,France01.2016
BBA - Bachelors in Business Administration, Finance
IP UNIVERSITY
Delhi,India04.2012
Skills
- Emergency Management
- Customer Relationship Management (CRM)
- Document Management
- Complaint Resolution
- Training and Mentoring
- Customer Retention
- Customer-Focused
Languages
English
Native/ Bilingual
French
Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Security Officer
Commissionaires
09.2023 - Current
Customer Service Representative
La Forme
10.2020 - 12.2022
Founder
BEMET
09.2017 - 02.2020
Market Research Manager
CNS Institut
03.2016 - 04.2017
Marketing and Events Intern
CEMS, HEC
09.2015 - 01.2016
MSc - International Business, International marketing
KEDGE Business School
BBA - Bachelors in Business Administration, Finance
IP UNIVERSITY
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