Rishabh Sharma
Fort McMurray,AB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Kochar Infotech Ltd
01.2023 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Executive
Domino's Pizza
01.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Implemented new protocols to optimize team performance and deliver consistent results.
Education
Bachelor Of Business Administration And Management - Commerce And Business Administration
Keyano College
Fort McMurray, AB12th Grade - Commerce And Business Administration
Cedar Spring High School
Amritsar 08.2021
10th Grade -
Cedar Spring High School
Amritsar 09.2019
Skills
- Call Management
- Complaint Resolution
- Report Generation
- Paperwork Processing
- Product Knowledge
- Consultative Sales
- Money Handling Abilities
- Product Sales
- Brand Representation
Languages
English
Professional Working
Hindi
Professional Working
Timeline
Customer Service Representative
Kochar Infotech Ltd
01.2023 - 11.2023
Customer Service Executive
Domino's Pizza
01.2022 - 12.2022
Bachelor Of Business Administration And Management - Commerce And Business Administration
Keyano College
12th Grade - Commerce And Business Administration
Cedar Spring High School
10th Grade -
Cedar Spring High School