Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Rishabh Sharma

Fort McMurray,AB

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Kochar Infotech Ltd
01.2023 - 11.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Executive

Domino's Pizza
01.2022 - 12.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Implemented new protocols to optimize team performance and deliver consistent results.

Education

Bachelor Of Business Administration And Management - Commerce And Business Administration

Keyano College
Fort McMurray, AB

12th Grade - Commerce And Business Administration

Cedar Spring High School
Amritsar
08.2021

10th Grade -

Cedar Spring High School
Amritsar
09.2019

Skills

  • Call Management
  • Complaint Resolution
  • Report Generation
  • Paperwork Processing
  • Product Knowledge
  • Consultative Sales
  • Money Handling Abilities
  • Product Sales
  • Brand Representation

Languages

English
Professional Working
Hindi
Professional Working

Timeline

Customer Service Representative

Kochar Infotech Ltd
01.2023 - 11.2023

Customer Service Executive

Domino's Pizza
01.2022 - 12.2022

Bachelor Of Business Administration And Management - Commerce And Business Administration

Keyano College

12th Grade - Commerce And Business Administration

Cedar Spring High School

10th Grade -

Cedar Spring High School
Rishabh Sharma