Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rishabh Shah

100 Frontier Path Pvt, Gloucester,ON

Summary

Detail-oriented delivery driver with expertise in route optimization and GPS navigation. Proven ability to enhance customer satisfaction through timely deliveries and effective communication.

Overview

6
6
years of professional experience

Work History

Delivery Driver

Uber Eats
Ottawa, Ontario
06.2022 - Current
  • Optimized delivery routes using GPS to ensure timely deliveries.
  • Delivered food orders promptly to enhance customer satisfaction.
  • Communicated order status and delivery issues to customers to enhance service experience.
  • Maintained vehicle cleanliness and safety standards to promote safe operations.

Customer Service Representative

Uplus Gas Station
Hamilton, Ontario
04.2020 - 05.2022
  • Resolved customer complaints with empathy and a focus on effective solutions, improving customer retention.
  • Assisted customers with product inquiries and service requests, enhancing overall customer satisfaction.
  • Trained new employees on customer service protocols and systems, strengthening team capabilities and service quality.
  • Managed cash register operations, ensuring accurate processing of transactions.

Customer Service Representative

Majorel
Waterloo, Ontario
01.2020 - 03.2020
  • Streamlined daily operations by collaborating with team members to ensure consistent service delivery.
  • Managed customer inquiries via phone and email while maintaining professionalism.
  • Improved service quality and efficiency by partnering with colleagues to address customer needs.
  • Assisted in updating FAQs and support materials for customer reference.

Education

Post Graduation Certificate - Web Design And Development

Conestoga College
Kitchener
09-2018

Bachelor of Science - Information Technology

Gujarat Technological University
Ahmedabad, IN
08-2015

Skills

  • Delivery coordination
  • Route optimization
  • GPS navigation
  • Route planning
  • Order tracking
  • Vehicle maintenance
  • Customer engagement

Languages

English
Native/ Bilingual

Timeline

Delivery Driver

Uber Eats
06.2022 - Current

Customer Service Representative

Uplus Gas Station
04.2020 - 05.2022

Customer Service Representative

Majorel
01.2020 - 03.2020

Post Graduation Certificate - Web Design And Development

Conestoga College

Bachelor of Science - Information Technology

Gujarat Technological University
Rishabh Shah