Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Key Result Areas
Currentaddress
Personal Information
Training
Timeline
Hi, I’m

Rishabh Ranjan

Napanee
Rishabh Ranjan

Summary

A competent professional with over 10 years of rich experience in the Restaurants and Hospitality Sector. Effective in improving the organizational effectiveness, business & image via customer and market focused strategy development with commitment to ensuring highest level of customer service at all time, resolving complaints and issues accurately. Proficient in managing entire gamut of food & beverage operations including monitoring food production, food processing and aesthetic presentation of food & beverages for ensuring compliance with quality & hygiene standards. Skilled at managing highly successful delicatessen and catering operations; clear understanding of budgets, cost analysis, stock, P&L, business requirements and experience of operating numerous units. Proficient in managing the spectrum of tasks including, procurement of material & services, formulation of purchases & procurement policy, vendor development, price negotiations, budget & budgetary effective cost controls systems. Excellent communication, interpersonal, liaison and problem-solving skills with the capability to work in multi-cultural environment.

Overview

15
years of professional experience

Work History

Burger King, Redberry Crown Restaurants

Restaurant General Manager
06.2023 - Current

Job overview

  • Carefully interviewed, selected, trained, and supervised staff.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Set clear expectations and created positive working environment for employees.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Tim Hortons

Restaurant Manager
05.2021 - 10.2022

Job overview

  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Motivated staff to perform at peak efficiency and quality.
  • Maximized quality assurance by completing frequent line checks.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Desert Chill Ice Cream

Operations Manager
06.2019 - 11.2019

Job overview

  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.

Pizza Inn

Area Manager
02.2019 - 06.2019

Job overview

  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Generated financial and operational reports to assist management with business strategy.
  • Optimized team performance with newly implemented sales and merchandising procedures.

Tim Hortons

Area Manager
11.2015 - 01.2019

Job overview

  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Directed workforce planning, customer retention, and customer service management for multiple locations.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

Dunkin Donuts and more Jubilant Food Workshop

Restaurant Manager
06.2013 - 08.2015

Job overview

  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Pizza Hut

Shift Manager
10.2009 - 06.2013

Job overview

  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Trained and mentored new employees to maximize team performance.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Education

University Overview

B.Sc. Degree in Hotel Management & Catering Technology, & Tourism, From IHTM Ghaziabad, PTU in 2008

Skills

  • Planning & Management
  • Cost control & Budgeting
  • Quality Assurance & Safety Management
  • Customer Service Management
  • Training & Development
  • Market Research
  • Brand Management
  • Floor Management
  • Financial Management
  • Customer Retention
  • Process Improvement
  • Organizational Management

Accomplishments

Accomplishments
  • Merit of being recognized for the outstanding performance, initiative, hard work, and sense of responsibility contributed in offering efficient & quality services to the clients
  • Awarded for Best Idea of the month for increasing sale; the idea was buy 7 donuts get 5 free which resulted in to 560% sale growth compared to 200% previously and later it was implemented in all GCC store.
  • Record of highest sale of dozen donut in a day (60 dozen donut) and highest number of Merchandise in a day (70 number)
  • Recognised for making a record of highest merchandise sale from the time store open (370 number) thereby increasing sales growth to sale 534%

Languages

English
Full Professional
Hindi
Full Professional

Key Result Areas

Key Result Areas
  • Strategizing the long-term business directions to ensure maximum profitability in line with organizational objectives; coordinating in managing overall infrastructure as well as facilities stabilizing, renovating as well as expanding the premises for profitable operations including budgeting / sales / costing.


  • Implementing systems, managing daily operations of the multiple units to achieve maximum efficiency in various operations; implementing strategy to exceed revenue budgets, increase footfalls and brand loyalty; ensuring effective maintenance of facilities including Infrastructure, Buildings, Housekeeping, Food & Beverage, and Front Desk Operations.


  • Developing budgets & annual plans to manage facilities as per organizational needs & parameters; ensuring cost effective logistic operations & seamless materials movement to ascertain sufficient inventory levels.


  • Creating and implementing brand advertisement campaigns to increase sales and ultimately profit margins; undertaking responsibilities related to new product launch, brand marketing and increasing sales.


  • Engaging in operations pertaining to managing food cost, P&L, labor cost, customer satisfaction and repeat business, training & development, food and safety standard management and so on.


  • Providing training as well as motivating the front-line staff to deliver 100% customer satisfaction., Managing administration, staffing, recruitment, performance review and appraisal; organizing and conducting practical training programs, to enhance skills & motivational levels of medium to large sized teams with professional backgrounds.


  • Ensuring maximum customer satisfaction by closely interacting with customers to understand their requirements & customizing products & services to their needs.


  • Monitoring the food processing operation with due adherence to the set quality and safety parameters; ensuring effective quality control on incoming raw materials and the final product; working in close coordination to work groups for conducting process audits, food testing, approval of quality plans and detailing on quality requirements to finalize the quality plan.

Currentaddress

Currentaddress

19 Bridge Street West, Napanee, Ontario, Canada

Personal Information

Personal Information
  • Passport Number: M5020527
  • Date of Birth: 07/25/1987

Training

Training
  • Safe serve.
  • Successfully completed the training for FOOD SAFETY.
  • Speed of Service.
  • Hiring and Retention.
  • Train the Trainer.
  • Maximizing Profitability.
  • Know Your Numbers.
  • Restaurant Management Fundamental.
  • Leading a Restaurant 1 by YUM International.
  • Leading a Shift by Yum International.
  • Completed 6 months industrial training from JAYPEE, Palace, Agra, India

Timeline

Restaurant General Manager
Burger King, Redberry Crown Restaurants
06.2023 - Current
Restaurant Manager
Tim Hortons
05.2021 - 10.2022
Operations Manager
Desert Chill Ice Cream
06.2019 - 11.2019
Area Manager
Pizza Inn
02.2019 - 06.2019
Area Manager
Tim Hortons
11.2015 - 01.2019
Restaurant Manager
Dunkin Donuts and more Jubilant Food Workshop
06.2013 - 08.2015
Shift Manager
Pizza Hut
10.2009 - 06.2013
Rishabh Ranjan