Summary
Overview
Work History
Education
Skills
Timeline
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RISHABH RAI

Toronto,ON

Summary

A goal-oriented, driven, creative individual with an eye for detail, and significant experience in Financial technology and Services. Over the course of my career, I've demonstrated the ability to approach all tasks with focus, commitment, and diligence. Over the course of my university and professional experience I have developed peoples skills and I consider it as one of my greatest strengths.

Overview

2
2
years of professional experience

Work History

Payments Administrative Associate

Clearco
01.2022 - 10.2023
  • Focus on both customer service as well as supporting Payments and other internal teams
  • Being in charge of creating invoices, solving tickets, working with our vendors, and facilitating incoming and outgoing payments
  • Generate payment invoices on a daily basis and handle inbound customer inquiries and requests through phone and email
  • Investigate and resolve any payment-related tickets within 1-day SLA ensuring that our customers have their product questions answered and their technical issues addressed
  • Ensure our compliance and KYB/KYC procedures are followed and document any inconsistencies on a per-country basis
  • Work closely with other internal teams including Tech, Operations, and Sales on payment-related matters and Administrative Manager to provide quantitative feedback and help build out scalable processes
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Submission Officer

VFS Global
07.2021 - 01.2022
  • Documents scrutiny and collection of applications for Schengen visa processing
  • Handle customer applicant queries personally or via email, telephone
  • Handle cash and bank-related transactions and assure 100% accuracy
  • Record and maintain all application data. Ensure accurate and timely data entry into the system with zero errors
  • Ensure all administration and logistics of passport delivery to consulate/ applicant/ logistic company etc
  • Inform the applicants about the availability and ensure the delivery of Value-Added Services
  • Ensure the entire process is completed within the mandated Turn Around Time

Education

Bachelor of Commerce Honors - Finance

York University
Toronto, ON
2020

Skills

  • Customer Experience
  • Relationship Building
  • Account Management & Retention
  • Tableau
  • Periscope
  • Calldesk
  • Looker
  • Salesforce

Timeline

Payments Administrative Associate

Clearco
01.2022 - 10.2023

Submission Officer

VFS Global
07.2021 - 01.2022

Bachelor of Commerce Honors - Finance

York University

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