RISHABH PATEL
Sault Ste. Marie
Summary
Dynamic customer service professional with a proven track record at Pilot Flying J Travel Center, excelling in guest relations and conflict resolution. Skilled in managing support tickets and enhancing user experience, I effectively trained staff and implemented inventory practices, achieving operational excellence and high customer satisfaction.
Personable and solution-focused with knack for clear communication and problem-solving. Possesses fundamental understanding of customer service principles and adept in handling inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering positive client relations.
Overview
1
1
year of professional experience
Work History
Guest Service Leader
Pilot Flying J Travel Center
05.2024 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and customer engagement strategies.
- Managed daily store operations, ensuring compliance with safety and cleanliness standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
Customer Support Specialist (WFH)
OLG
10.2024 - 03.2025
- Resolved customer inquiries through effective communication, ensuring high levels of satisfaction.
- Managed support tickets using CRM software to track and prioritize customer issues.
- Provided product information and troubleshooting assistance to enhance user experience.
- Collaborated with team members to streamline processes and improve service efficiency.
- Managed customer accounts, ensuring data accuracy and confidentiality in all transactions.
- Assisted customers with inquiries, providing accurate information and timely resolutions.
Education
High School Diploma -
Sault College of Applied Arts And Technology
Sault Ste. Marie04-2021
BBA - Marketing Management And Research
Sardar Patel University
Gujarat, India06-2018
Skills
- Exceptional communication
- Delegation and supervision
- Guest relations
- Complaint handling
- Live chat support
- Conflict resolution
Accomplishments
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Support Specialist (WFH)
OLG
10.2024 - 03.2025
Guest Service Leader
Pilot Flying J Travel Center
05.2024 - Current
High School Diploma -
Sault College of Applied Arts And Technology
BBA - Marketing Management And Research
Sardar Patel University
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