Summary
Overview
Work History
Education
Skills
Awardsandhonours
Languages
Accomplishments
Timeline
Generic

Rishabh Nayyar

Woodstock,Canada

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

7
7
years of professional experience

Work History

Asset Protection Associate

Walmart
03.2023 - Current
  • Patrolled store departments to check for suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports outlining activities and results.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
  • Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
  • Checked CCTV for evidence of shoplifting.
  • Reduced inventory shrinkage by implementing effective asset protection strategies and processes.

Front Desk Managing Supervisor

Holiday Inn Express & Suites Woodstock South
02.2019 - 05.2022
  • Improved client satisfaction through effective communication, timely project completion, and consistent followup.
  • Ensured compliance with industry regulations and company policies by conducting regular audits on business practices and documentation procedures.
  • Implemented quality assurance measures to maintain high standards across all projects, resulting in fewer errors and increased client satisfaction.
  • Established clear objectives for team members, providing guidance and support to facilitate achievement of performance targets.
  • Achieved departmental goals by effectively managing and mentoring a team of professionals.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Guest Service Agent

Holiday Inn Toronto Airport East
08.2017 - 01.2019
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Streamlined check-in processes for increased efficiency and reduced wait times.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Developed strong relationships with repeat customers, fostering loyalty and return visits.
  • Maintained high level of professionalism and discretion when dealing with guests.

Education

Hotel & Resort Management (HRM) -

Lambton College
Toronto, Ontario
08.2018

Bachelor of Science (B.Sc.) -

Chitkara University
Chandigarh, Canada
06.2012

Skills

Detail Oriented

Team Training

Inventory Control

Integrity and Trustworthiness

Loss Prevention

CCTV Systems

Teamwork and Collaboration

Awardsandhonours

  • Awarded Each Quarter, 2013, Nominated and Awarded recognition as Diamond, Platinum, Gold Hy-star for every Quarter
  • Bravo Award, 2012, Recognized & Achieved Bravo award for 'Reservation skills'.

Languages

Punjabi
Professional Working
Hindi
Full Professional

Accomplishments

Nominated and Awarded recognition as Diamond, Platinum, Gold Hy-star for every Quarter.

Recognized &Achieved Bravo award for “Reservation skills”.

Timeline

Asset Protection Associate

Walmart
03.2023 - Current

Front Desk Managing Supervisor

Holiday Inn Express & Suites Woodstock South
02.2019 - 05.2022

Guest Service Agent

Holiday Inn Toronto Airport East
08.2017 - 01.2019

Hotel & Resort Management (HRM) -

Lambton College

Bachelor of Science (B.Sc.) -

Chitkara University

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Rishabh Nayyar