Rishabh Nayyar
Woodstock,Canada
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Asset Protection Associate
Walmart
03.2023 - Current
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
- Checked CCTV for evidence of shoplifting.
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
Front Desk Managing Supervisor
Holiday Inn Express & Suites Woodstock South
02.2019 - 05.2022
- Improved client satisfaction through effective communication, timely project completion, and consistent followup.
- Ensured compliance with industry regulations and company policies by conducting regular audits on business practices and documentation procedures.
- Implemented quality assurance measures to maintain high standards across all projects, resulting in fewer errors and increased client satisfaction.
- Established clear objectives for team members, providing guidance and support to facilitate achievement of performance targets.
- Achieved departmental goals by effectively managing and mentoring a team of professionals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Guest Service Agent
Holiday Inn Toronto Airport East
08.2017 - 01.2019
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Maintained high level of professionalism and discretion when dealing with guests.
Education
Hotel & Resort Management (HRM) -
Lambton College
Toronto, Ontario08.2018
Bachelor of Science (B.Sc.) -
Chitkara University
Chandigarh, Canada06.2012
Skills
Detail Oriented
Team Training
Inventory Control
Integrity and Trustworthiness
Loss Prevention
CCTV Systems
Teamwork and Collaboration
Awardsandhonours
- Awarded Each Quarter, 2013, Nominated and Awarded recognition as Diamond, Platinum, Gold Hy-star for every Quarter
- Bravo Award, 2012, Recognized & Achieved Bravo award for 'Reservation skills'.
Languages
Punjabi
Professional Working
Hindi
Full Professional
Accomplishments
Nominated and Awarded recognition as Diamond, Platinum, Gold Hy-star for every Quarter.
Recognized &Achieved Bravo award for “Reservation skills”.
Timeline
Asset Protection Associate
Walmart
03.2023 - Current
Front Desk Managing Supervisor
Holiday Inn Express & Suites Woodstock South
02.2019 - 05.2022
Guest Service Agent
Holiday Inn Toronto Airport East
08.2017 - 01.2019
Hotel & Resort Management (HRM) -
Lambton College
Bachelor of Science (B.Sc.) -
Chitkara University