Service Now
Rishabh Khanna
Analyst
Toronto,ON
Summary
Experienced IT Analyst with 3 years of experience in Information Technology. Excellent reputation for resolving problems and improving customer satisfaction. Self-motivated and deadline-oriented. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
IT Analyst
HCL Technologies
Noida, U.P.
11.2018 - 08.2021
- Provided application support to Deutsche Bank- world's leading financial service provider and SSE plc.- multinational energy company.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Created groups in active directory with specified user privileges, then managed access by defining group membership.
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements designed to mitigate operational and financial risk.
- Educated stakeholders on data protection tactics to reduce breaches.
- Created detailed reports and presentations.
Line Cook (Part Time)
Reef Kitchen
Toronto, ON
12.2021 - 12.2022
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Developed process that reduced waste and improved supply turnover.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Carried out day-to-day duties accurately and efficiently.
Education
Ontario College Graduate Certificate - Cyber Security
George Brown College
Toronto, ON 09.2021 - 08.2022
Ontario College Graduate Certificate - Wireless Networking
George Brown College
Toronto, ON 09.2022 - 12.2023
Bachelor of Technology - Electronics & Communication Engineering
J.S.S. Academy Of Technical Education
- Noida, U.P, India 08.2013 - 07.2017
Skills
Problem-Solving
Software
Citrix
Active Directory
Microsoft Outlook
Maltego
SIEM Tools
Wireshark
Timeline
Ontario College Graduate Certificate - Wireless Networking
George Brown College
09.2022 - 12.2023
Line Cook (Part Time)
Reef Kitchen
12.2021 - 12.2022
Ontario College Graduate Certificate - Cyber Security
George Brown College
09.2021 - 08.2022
IT Analyst
HCL Technologies
11.2018 - 08.2021
Bachelor of Technology - Electronics & Communication Engineering
J.S.S. Academy Of Technical Education
08.2013 - 07.2017
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