Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
CustomerServiceRepresentative

RISHABH JINGER

Edmonton,Canada

Summary

Experienced professional with a versatile background in customer service, sales, and construction management. Proven ability to resolve technical issues, handle customer inquiries, and deliver exceptional service. Strong knowledge of customer service principles and best practices, thriving in fast-paced, team-oriented environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Concentrix
07.2024 - Current
  • - Handled inbound customer inquiries with professionalism and empathy.
  • - Resolved technical issues and escalated complex concerns when needed.
  • - Delivered information about products and services clearly.
  • - Maintained customer satisfaction scores through effective service.
  • - Documented interactions in internal systems for service history tracking.
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and team productivity by promoting operational best practices.

Inside Sales Representative

Connect 6
10.2022 - 03.2023
  • - Managed inquiries about products, services, and pricing.
  • - Recommended solutions using consultative selling techniques.
  • - Accurately input customer orders and data.
  • - Built collaborative relationships with team and clients.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.

Security Guard

Paragon Security
08.2022 - 10.2022
  • - Patrolled premises and responded to emergencies.
  • - Maintained daily logs and incident reports.
  • - Ensured safety for staff and visitors.

Construction Manager

Courtyard Group
05.2020 - 03.2022
  • - Coordinated construction projects to meet deadlines and budgets.
  • - Negotiated contracts and resolved issues.
  • - Evaluated construction methods for cost-efficiency.

Assistant Construction Manager

Courtyard Group
03.2018 - 05.2020
  • - Supported project coordination, scheduling, and supervision.
  • - Assisted with documentation and communication.

Education

Global Business Management - Business

Mohawk College
Toronto, ON
07.2025

Bachelor of Business Administration - undefined

Navrachana University
03.2020

Skills

  • Customer engagement
  • Effective issue resolution
  • Timely complaint management
  • Sales experience
  • Efficient data input
  • Experience with CRM platforms
  • Collaborative team management
  • Negotiation expertise
  • Meeting scheduling
  • Expense tracking and analysis
  • Emotional awareness

Languages

Gujarati – Native
Hindi – Advanced
English – Fluent

Awards

Canadian Security Lifesaver

Timeline

Customer Service Representative

Concentrix
07.2024 - Current

Inside Sales Representative

Connect 6
10.2022 - 03.2023

Security Guard

Paragon Security
08.2022 - 10.2022

Construction Manager

Courtyard Group
05.2020 - 03.2022

Assistant Construction Manager

Courtyard Group
03.2018 - 05.2020

Bachelor of Business Administration - undefined

Navrachana University

Global Business Management - Business

Mohawk College

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RISHABH JINGER