Rishabh Jassal
Edmonton,AB
Summary
Empathetic Customer Experience Advisor recognized for high productivity and efficiency in task completion. Possess specialized skills in customer relationship management, conflict resolution, and data-driven decision making. Excel in communication, problem-solving, and adaptability to ensure positive customer interactions and outcomes. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Experience Advisor
Scotiabank
Sherwood Park, Alberta
05.2024 - Current
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Developed strategies to increase customer loyalty through enhanced customer service initiatives.
- Generated new business leads through networking events, cold calling prospects.
- Performed cash reconciliations at the end of each day to ensure accuracy of balances.
Delivery Associate
Amazon DSP
Nisku, Alberta
09.2024 - Current
- Maintained accurate logbook of deliveries and pick-ups.
- Updated electronic tracking system throughout the day with delivery status information.
- Provided assistance loading, unloading product from truck as needed upon delivery, pickup from customer's location.
- Provided friendly customer service when interacting with clients during deliveries.
- Answered questions related to product availability or services provided upon request from customers.
Grocery Clerk
Real Canadian Superstore
Edmonton, Alberta
11.2022 - 10.2024
- Worked closely with management team to develop promotional strategies that increased sales.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Assisted in training new employees on store procedures and policies.
- Merchandising and setting up displays for seasonal promotions or events in accordance with company guidelines.
- Placed orders for new inventory from vendors based on sales trends or customer demand.
Warehouse Associate
Amazon
Acheson, Alberta
02.2023 - 12.2023
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Assisted in loading finished goods onto delivery vehicles as required.
- Packing and labeling of containers correctly for product identification purposes.
Sales Associate
My Liqour
Edmonton, Alberta
03.2023 - 10.2023
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Developed promotional strategies to increase sales volume.
Bank Officer
HDFC Bank Ltd
Khanna, Punjab, India
07.2018 - 06.2022
- Analyzed credit reports and evaluated loan applications.
- Assessed customers' financial needs and recommended appropriate solutions.
- Processed deposits, withdrawals, transfers, payments, checks.
- Reviewed loan applications for accuracy and completeness before submitting them for approval.
- Collaborated with other departments in order to resolve customer disputes.
- Assisted customers with opening new bank accounts.
- Provided support for loan applications and processed mortgage paperwork.
Education
Business Analysis Professional - Business Analytics
Norquest College
Edmonton, AB08-2023
Bachelor of Commerce - Business Management
Punjab University
Punjab, India08-2016
Skills
- Complaint handling
- Customer service
- Relationship building
- Cross-selling technique
- Direct sales
- Problem-solving skills
- Shipping and receiving
- Warehouse logistics
- Branch operations
- Upselling
- Retail store operations
Certification
- AGLC Pro Serve License
- WHMIS
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Delivery Associate
Amazon DSP
09.2024 - Current
Customer Experience Advisor
Scotiabank
05.2024 - Current
Sales Associate
My Liqour
03.2023 - 10.2023
Warehouse Associate
Amazon
02.2023 - 12.2023
Grocery Clerk
Real Canadian Superstore
11.2022 - 10.2024
Bank Officer
HDFC Bank Ltd
07.2018 - 06.2022
Business Analysis Professional - Business Analytics
Norquest College
Bachelor of Commerce - Business Management
Punjab University
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