Rishabh Dhamija
Sales Associate
Surrey,BC
Summary
Dynamic and results-driven sales professional with over 7 years of experience in driving revenue growth, building client relationships, and exceeding sales targets in competitive markets. Proven track record of success in consultative selling, strategic account management, and new business development across diverse industries. Skilled in identifying client needs, delivering customized solutions, and negotiating win-win agreements to achieve mutual satisfaction. Exceptional communicator with strong interpersonal skills, adept at establishing rapport and building trust with clients at all levels.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Lead Sales Associate
The Brick Ltd
03.2021 - Current
- Drive Sales Performance: Consistently exceed monthly and quarterly sales targets by effectively promoting and selling a wide range of furniture, mattresses, home appliances, TVs, and sound systems.
- Customer Engagement: Provide exceptional customer service and personalized product recommendations to meet the unique needs and preferences of each customer. Build rapport, actively listen to customer requirements, and offer solutions that enhance their shopping experience.
- Product Knowledge: Demonstrate in-depth knowledge of all products, including features, benefits, specifications, and warranty details. Stay updated on industry trends and advancements to effectively educate customers and address inquiries.
- Upselling and Cross-Selling: Utilize upselling and cross-selling techniques to maximize sales opportunities and increase average transaction value. Recommend complementary products and accessories to enhance customers' purchases.
- Lead Generation: Proactively engage with customers through various channels, including walk-ins, phone inquiries, and online platforms, to generate leads and drive foot traffic to the store. Follow up with potential customers to nurture relationships and close sales.
- Merchandising and Visual Presentation: Ensure the showroom floor is well-maintained, organized, and visually appealing to showcase products effectively. Collaborate with the merchandising team to arrange displays, signage, and promotional materials to attract customers and drive sales.
- Order Processing and Administration: Accurately process sales orders, payments, and financing applications using the POS system. Complete necessary paperwork, including sales contracts, warranties, and delivery arrangements, to facilitate smooth transactions and ensure customer satisfaction.
- Customer Follow-Up: Conduct post-sale follow-up calls or emails to ensure customer satisfaction, address any concerns, and encourage repeat business and referrals. Build long-term relationships with customers to foster loyalty and retention.
- Team Collaboration: Collaborate with colleagues and management to share best practices, support team goals, and contribute to a positive work environment. Participate in training sessions, sales meetings, and product knowledge sessions to enhance skills and performance.
- Goal Setting and Self-Motivation: Set ambitious sales goals and develop action plans to achieve them. Take initiative to proactively seek out sales opportunities, overcome challenges, and continuously improve sales techniques to maximize earning potential.
Sales Associate
Banana Republic
02.2017 - 12.2020
- Customer Service Excellence: Provided exceptional customer service to enhance the shopping experience and build customer loyalty. Greeted customers warmly, assisted with product inquiries, and offered personalized styling advice to meet individual needs.
- Product Knowledge: Demonstrated expert knowledge of Banana Republic's product lines, including apparel, accessories, and seasonal collections. Educated customers on product features, fabric compositions, and styling tips to facilitate informed purchasing decisions.
- Sales Generation: Proactively engaged with customers to drive sales and meet or exceed sales targets. Leveraged upselling and cross-selling techniques to maximize average transaction value and promote add-on sales of complementary products.
- Merchandising and Visual Presentation: Maintained store aesthetics and visual standards by ensuring merchandise displays were organized, properly stocked, and visually appealing. Collaborated with the visual merchandising team to implement seasonal displays and promotional setups.
- Inventory Management: Assisted with inventory management tasks, including restocking merchandise, conducting inventory counts, and processing shipments. Monitored product levels on the sales floor and communicated replenishment needs to management.
- Cash Handling and POS Operations: Operated cash registers and processed transactions accurately and efficiently. Handled cash, credit card payments, and returns in accordance with company policies and procedures.
- Loss Prevention: Implemented loss prevention measures to minimize theft and protect company assets. Maintained vigilance on the sales floor, identified suspicious behavior, and followed proper protocol for addressing security concerns.
Education
BBA - Finance And Accounting
Simon Fraser University
Burnaby, BC 05.2001 -
Skills
Timeline
Lead Sales Associate
The Brick Ltd
03.2021 - Current
Sales Associate
Banana Republic
02.2017 - 12.2020
BBA - Finance And Accounting
Simon Fraser University
05.2001 -
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