RISHABH DANG
Brampton,ON
Summary
Experienced purchasing clerk with over 1.5 years of experience in Tool Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
7
7
years of professional experience
Work History
INSURANCE BROKER
MY HUNTER BROKERAGE
01.2023 - 04.2024
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded the company''s client base through effective networking and relationship-building strategies.
- Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
- Streamlined the insurance application process, resulting in faster approvals and increased efficiency.
- Contributed to company growth through participation in industry events, conferences, and seminars promoting our services.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
Event Coordinator and Inventory Manager
The Gardens Event Center and R.b planners
01.2018 - Current
- Planning and organising production schedules
- Determining quality control standards
- Selecting, ordering and purchasing materials
- Negotiate and manage Vendor Contracts
- Organising the repair and routine
- Supervising and managing the work of junior staff
- Outlining the scope of the event including time, date location and budget
- Scouting and inspecting the venues
- Coordinating event logistics and services, including technology and equipment needed to run the event, food, drinks, transportation, lodging and more
- Managed and coordinated a group of ten people while delegating responsibilities to ensure the success of the event
- Inspecting the food is fresh, warm and ready to be served
- Planning food and beverage menus considering clients preferences and special requests (healthy meals and allergies to specific product)
- Scheduling staff shifts for servers
- Oversee food preparation and customer service
- Arranging food tasting with potential customers
- Ensure compliance with food health and safety regulations.
Part Time Uber Drive
04.2018 - 12.2020
- Strong Driving Record
- Merging Into Traffic
- Maintaining Proper Speed
- Keeping a safe distance while driving
- Attention to Road.
Part time Purchasing Clerk Internship
Speciality Tools and Moulds
12.2017 - 01.2018
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Keep records and Create reports regarding Supply Costs
- Analyze all the future requirements for projects and design all order products to ensure achievement of all sales objectives
- Monitor and evaluate all order claims and ensure compliance to all company regulations
- Saved $10,000 by researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Monitored social media and online sources for industry trends.
Customer Service Representative
COCENTRIX DAKSH PVT. LTD
04.2017 - 07.2017
- Compiled customer feedback and recommended service delivery improvements to management
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Responded to customer requests for products, services and company information
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Communicated with vendors regarding back-order availability, future inventory and special orders
- Boosted sales revenue by skillfully promoting diverse product options
- Collected customer feedback and made process changes to exceed customer satisfaction goals by 89%.
Education
Supply Chain Management and logistics -
Lambton College
Mississauga, ONBachelor of Computer Applications -
Guru Gobind Singh Indraprastha University
Skills
- Computer proficient
- Multi-line phone talent
- Complaint resolution
- Good listening skills
- MS Office proficiency
- Sale expertise
- Creative problem solving
- Administrative support
- Basic java
- Quick learner
- Inventory oversight
- Cost reporting
- Budgeting
- Relationship building
- Data entry
- Quality assurance
- Restocking supplies
- C language
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Worked on Mysql and office word.
Volunteer Experience
RED CROSS SOCIETY, Blood Donation Camp Volunteer, Worked voluntarily for RED CROSS SOCIETY in blood donation Camp and donated blood for a noble cause.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
INSURANCE BROKER
MY HUNTER BROKERAGE
01.2023 - 04.2024
Part Time Uber Drive
04.2018 - 12.2020
Event Coordinator and Inventory Manager
The Gardens Event Center and R.b planners
01.2018 - Current
Part time Purchasing Clerk Internship
Speciality Tools and Moulds
12.2017 - 01.2018
Customer Service Representative
COCENTRIX DAKSH PVT. LTD
04.2017 - 07.2017
Supply Chain Management and logistics -
Lambton College
Bachelor of Computer Applications -
Guru Gobind Singh Indraprastha University
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