Rishabh Chopra
Nanaimo,Canada
Summary
Entrepreneur and business owner with proven experience in managing and expanding multi-location retail operations across Vancouver Island. Currently operating Dizzy Puff Vapes in Parksville and Victoria, generating over $1.5 million CAD in annual net revenue, and managing a team of 8 employees. Combines strong business acumen with a background in IT and digital marketing to drive operational growth, efficiency, and customer engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
OWNER & OPERATOR
Dizzy Puff Vapes Ltd.
Parksville & Victoria, Canada
05.2023 - Current
- Founded and scaled two profitable vape retail locations across Vancouver Island.
- Oversee day-to-day operations, finance, staffing, and marketing with a team of 8 employees.
- Achieved a current run rate of $1.5M CAD in annual net revenue.
- Implemented digital marketing, website, and social media strategies to boost sales.
- Built supplier relationships, inventory systems, and operational SOPs for consistency and growth.
- Managed daily operations and logistics for vape product distribution.
IT SUPPORT SPECIALIST
NTT Data
Vancouver, Canada
07.2020 - 05.2023
- Provided first and second-tier technical support to customers.
- Troubleshot and resolved hardware and software issues, improving efficiency.
- Acted independently with significant latitude to determine procedures and objectives.
- Supported enterprise-level system configurations and remote troubleshooting.
DESKTOP SUPPORT TECHNICIAN
Telus
Burnaby, Canada
01.2020 - 04.2020
- Set up new desktop systems and configured laptops for employees.
- Documented repair processes and streamlined procedures for support actions.
- Reviewed support cases for accuracy and identified improvement opportunities.
Crew Member
Wendys
London, ON
02.2017 - 03.2019
- Provided excellent customer service in fast-paced dining environment.
- Prepared and assembled food orders accurately and efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
Education
Web Development -
Fanshawe College
London, ON04.2019
Skills
- Retail Operations Management
- Team Leadership & Hiring
- Financial Planning & Vendor Negotiation
- Sales Strategy & Customer Experience
- Digital Marketing & E-commerce
- Technical Support (Tier 1 & 2)
- Web Design (HTML, CSS, PHP, JavaScript, SQL)
- Microsoft Suite
- Exchange
- Active Directory
- Office 365
- Java
- Visual C#
- C
- Business administration
- Employee training
Certification
- CompTIA A+ Certification
- CompTIA Network+ Certification
Websites
Timeline
OWNER & OPERATOR
Dizzy Puff Vapes Ltd.
05.2023 - Current
IT SUPPORT SPECIALIST
NTT Data
07.2020 - 05.2023
DESKTOP SUPPORT TECHNICIAN
Telus
01.2020 - 04.2020
Crew Member
Wendys
02.2017 - 03.2019
Web Development -
Fanshawe College
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