Rishabh Chawla
Vaughan,ON
Summary
Store Manager with 4 years of experience in high-volume retail operations, achieving annual revenues of $2.5M. Increased sales by 22% and reduced operational costs by 12% through effective labor optimization strategies. Focused on Talent Development and Customer Excellence, transforming underperforming locations into district leaders via KPI tracking and process enhancements.
Overview
8
8
years of professional experience
Work History
Store Manager
Tekklinik
Vaughan, Ontario
11.2021 - Current
- Spearheaded store turnaround initiative, achieving consistent target performance within 12 months.
- Increased annual sales revenue by 22% ($2.5M portfolio) through targeted promotions and staff coaching on upselling techniques.
- Reduced staff turnover by 30% via structured onboarding and performance incentive programs, promoting three associates to management roles.
- Optimized operational efficiency by tightening inventory controls, reducing shrink by 25% and labor costs by 12% through data-driven scheduling.
- Elevated Customer Excellence metrics, improving CSAT scores by 15% and NPS by over 10 points with a needs-based selling model.
- Surpassed district KPIs for loyalty programs, increasing postpaid plan sign-ups by 20% using CRM data for personalized customer engagement.
Customer Service Representative
Majorel
Waterloo, Ontario
07.2021 - 11.2021
- Managed high-volume customer interactions via phone, email, and live chat to ensure seamless experiences across platforms.
- Diagnosed and resolved complex inquiries related to billing, service disruptions, and product technicalities with a focus on first-call resolution.
- Processed service upgrades, cancellations, and profile updates within CRM systems while adhering to strict data privacy standards.
- Escalated unresolved issues to Tier 2 support or specialized departments for timely closure of customer tickets.
Customer Service Representative
freedom mobile
Burlington, Ontario
10.2019 - 07.2021
- Assisted customers in navigating product features and services effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Implemented innovative methods for streamlining the customer service process.
Junior Analyst
ECLERX INDIA
CHANDIGARH, CHANDIGARH
07.2017 - 10.2018
- Analyzed data sets to identify trends and insights for client projects.
- Collaborated with team members to develop strategic reports and presentations.
- Monitored project progress and ensured adherence to timelines and requirements.
- Utilized software tools to streamline data collection and analysis processes.
- Performed data entry and maintained accurate records of transactions.
Education
Bachelor - MARKETING AND COMMUNICATION
Conestoga College Institute of Technology And Advanced Learning
Kitchener06-2021
Bachelor of Technology - Mechanical Engineering
CHANDIGARH UNIVERSITY
INDIA06-2017
Skills
- P&L management and inventory control
- Loss prevention strategies
- Labor optimization and shrink reduction
- Staff training and mentoring
- Performance management and talent development
- Change management practices
- Visual merchandising techniques
- Upselling strategies and customer retention
- KPI analysis and promotions strategies
- POS systems expertise
- Inventory management software proficiency
- Workforce management tools knowledge
- Microsoft Office applications
Timeline
Store Manager
Tekklinik
11.2021 - Current
Customer Service Representative
Majorel
07.2021 - 11.2021
Customer Service Representative
freedom mobile
10.2019 - 07.2021
Junior Analyst
ECLERX INDIA
07.2017 - 10.2018
Bachelor - MARKETING AND COMMUNICATION
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Technology - Mechanical Engineering
CHANDIGARH UNIVERSITY