Summary
Overview
Work History
Education
Skills
Timeline

Rishabh Agrawal

Nanaimo,British Columbia

Summary

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

4
4
years of professional experience

Work History

Night Auditor

The Grand Hotel
Nanaimo, BC
05.2022 - Current
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Trained new staff members in customer service techniques and hotel operations.
  • Performed nightly updates to room charges and rates.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

STOCKER

HOME DEPOT, NIGHTCREW
05.2021 - Current
  • Responsible for restocking outside operation hours
  • Responsible for make sure consumer have access to merchandise
  • Create a list of empty items and report to supervisor
  • Task including refiling empty space, inspecting retail space, determining what items to add, sorting or arranged.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.

Prep Cook

Cactus club
05.2022 - 08.2022
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Identified inefficiencies leading to improved productivity.
  • Maintained food safety and sanitation standards.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.

Supervisor

FRESH SLICE
02.2019 - 01.2022
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Restocked, arranged, and organized merchandise in front lanes to drive product sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Resolved customer satisfaction issues with food service to maintain establishment loyalty.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.

Education

Bachelor of Arts - Digital Media Studies

Vancouver Island University
01.2023

Skills

  • Leading employees
  • Ability to train employee
  • Employee performance assessment
  • Managing Reception
  • Resource Allocation
  • Report Generation
  • Account Reconciliation
  • Revenue Monitoring

Timeline

Night Auditor - The Grand Hotel
05.2022 - Current
Prep Cook - Cactus club
05.2022 - 08.2022
STOCKER - HOME DEPOT, NIGHTCREW
05.2021 - Current
Supervisor - FRESH SLICE
02.2019 - 01.2022
Vancouver Island University - Bachelor of Arts, Digital Media Studies

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