Risal Karim Chowdhury
33 Wolseley Street, Toronto
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
8
8
years of professional experience
Work History
Team Lead Supervisor
Bluenotes (Thriftys Family of Brands)
01.2024 - Current
- Motivate, mentor, and coach a diverse team of 17+ associates by fostering strong engagement and providing real-time, continuous feedback
- Drive team performance to meet customer expectations, ensuring accuracy, quality, and exceptional service delivery
- Oversee operational responsibilities, including verifying cash floats, processing nightly deposits, and ensuring compliance with company procedures
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintain a well-prepared and efficient work environment by stocking registers for upcoming shifts and resolving team conflicts to promote a harmonious workplace
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Support daily management operations by effectively allocating labor hours, assigning job responsibilities to ensure equitable rotation, and monitoring daily sales performance to achieve targets
- Serve as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Develop and implement productivity plans by analyzing work forecasts, identifying resource requirements, and collaborating with other managers
- Leverage data-driven decision-making and analytical problem-solving to uphold the highest standards of safety, service, and operational efficiency
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Responsible for facilitating initiatives to improve customer experience, adequate stocking of store, efficient operations as well as the overall business
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Recognized by management for achieving the highest quarterly sales in 2024 and exceptional customer service
Sales Associate
Lindt
10.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided exceptional customer service by answering any phone inquiries and in person customer questions and concerns, along with providing customers with information related to in store promotions in addition to building excellent customer relationships
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Achieved sales targets with effective team collaboration
- Managed café operations, including orders, drinks, and transactions
- Monitored and restocked chocolate inventory for product availability
Sales & Stock Associate
Browns Shoes
11.2022 - 08.2023
- Contributing to sales targets with collaborative team efforts
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Receiving, inspecting, and updating inventory records for shipments
- Picking, filling orders, assembling, and preparing for shipment
- Providing excellent service, finding products and alternatives
- Efficiently managing cash registers and in-store transactions
- Canada
Business Development Executive
Ahmed Amin Group
01.2017 - 08.2022
- Monitoring and improving daily operations & functions
- Measuring system efficiency, communicating values, and assigning tasks
- Research & identify new trends and emerging markets
- Conducted feasibility studies for Finance Tech solutions and LPG manufacturing
- Streamlined logistics and manufacturing processes for efficiency and optimal performance
- Implemented various marketing strategies leading to an increased brand reputation by 17% and revenue by 8%
- Bangladesh
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
Education
Master of Management (M.Mgt) -
Trent University
Oshawa, Ontario01.2024
BBA - Marketing
North South University
Dhaka, Bangladesh01.2017
Skills
- Excellent verbal and written communication skills
- Excellent problem solving and conflict resolution skills
- Proficient in reviewing and analyzing labor metrics
- Proficient in MS office (Word, Excel, PowerPoint, Sales Force, Shopify, POS systems)
- Proven hands-on leadership
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Team Lead Supervisor
Bluenotes (Thriftys Family of Brands)
01.2024 - Current
Sales Associate
Lindt
10.2023 - 12.2023
Sales & Stock Associate
Browns Shoes
11.2022 - 08.2023
Business Development Executive
Ahmed Amin Group
01.2017 - 08.2022
Master of Management (M.Mgt) -
Trent University
BBA - Marketing
North South University
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