Riquelmy Tevez Flores
Seaside
Summary
Detail-oriented Office Coordinator known for exceptional customer service and effective communication. Experience in managing housekeeping operations and improving service delivery through quality control measures. Ready to apply skills to elevate guest satisfaction and operational standards.
Overview
4
4
years of professional experience
Work History
Office Coordinator
At Spanish Bay Inn
Pebble Beach, CA
08.2022 - Current
- Coordinated daily housekeeping operations to ensure efficient workflow and service delivery.
- Managed scheduling for housekeeping staff, optimizing coverage and resource allocation.
- Developed training materials for new hires, enhancing onboarding process and team performance.
- Implemented quality control measures to maintain high standards of cleanliness and guest satisfaction.
- Collaborated with other departments to streamline communication and resolve operational issues effectively.
- Analyzed feedback from staff and guests to identify areas for improvement in housekeeping services.
- Conducted regular safety audits, maintaining a safe working environment for staff and guests alike.
- Optimized workflow within the department by continuously evaluating processes and implementing improvements based on best practices.
- Collaborated with other department heads to coordinate special events or large group accommodations smoothly.
- Streamlined communication between departments for optimal service delivery to guests.
- Facilitated smooth transitions during shift changes by preparing thorough handover notes regarding any ongoing tasks or concerns.
- Assisted in hiring and onboarding new staff, fostering a positive work environment and strong team cohesion.
- Coordinated maintenance requests, resulting in prompt issue resolution for guest satisfaction.
- Ensured high standards of cleanliness with thorough inspections and consistent staff training.
- Developed effective systems for tracking guest preferences, enhancing personalized service experiences.
- Oversaw lost-and-found procedures to reunite guests with their possessions quickly and professionally when possible.
- Managed housekeeping schedules for timely room turnovers and increased efficiency.
- Implemented eco-friendly cleaning practices, reducing environmental impact while maintaining high standards of cleanliness.
- Improved guest satisfaction by maintaining a well-organized and efficient housekeeping office.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Education
High School Diploma -
INABIM
El Salvador10-1997
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Staff management
- Document management
Languages
Spanish
Native or Bilingual
Timeline
Office Coordinator
At Spanish Bay Inn
08.2022 - Current
High School Diploma -
INABIM