RIPUDAMAN SAGGU

• Learned to think as a leader who is logical in tough situations.
• As a proactive manager I developed excellent problem-solving skills by working with my Operation managers, Duty Managers, Directors, and provided assistance with their investigations/ implementation of their action plans.
• Assigned, prioritized, and delegated tasks and responsibility to the screening officer employees.
• Worked at the major checkpoints of the airport and managed a team of up 50-70 staff members while processing 5000-15,000 passengers during my shift.
• Gained experience hiring new staff by attending company hiring events and kept records of daily events/completing extensive amount of company paperwork, which was essential for investigations that arose and prevented Security breaches.
• Held debriefings every morning and disciplinary debriefings with my staff members.
• Utilized strong analytical/problem-solving skills to address operational issues eg (X-ray machine breakdowns), addressed passenger complaints while displaying exceptional customer service skills.
• Evaluated employee performance through feedback sessions and utilized data analysis tools (eg) Excel to identify staff attendance and used Outlook to communicate with other members in management.

• Ensured the safety/ Security of the travelling public by following the mandated CATSA SOPs, and TC (Transport Canada) notices.

• Aided tenants/residents, visitors, contractors while gaining experience working on the Security desk, and operating fire panels/ running investigations through CCTV.
• Observed/recorded daily records of security-related incidents through transcribing observations in my security notebook.
• Kept records through my patrol reports on serious incidents.
• Site is quite active, and dealt with people involved with drugs/vaping, aggressive people, people that hid in emergency stairwells, on every shift.
• Made sure that all the lockdown procedures were completed near the end of my shifts
• Made frequent calls to Police, Fire & Rescue, paramedics, and gained experience assisting them because they were called daily to my site.

Sold movie tickets via Omnimax, handled distribution and creation of popcorn.

Assisted customers by finding what they needed and checked the inventory, often used the computer using excel software to calculate store income and the overall profit.

Arranged merchandise, sold inventory, and made sales.

Did some security related work such as preventing theft and actively overseeing everyone coming through the entrance.

Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions to customers.

Gained experience using the cash register and accurately processed payments, returns, and exchanges.

• Arranged new merchandise with appealing displays to encourage customer sales and move overstock items.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Assisted customers by finding what they needed and checked the inventory for items at other locations.
• Spotted any thefts and made sure everyone left the store when closed.
• Helped with closing of the store by storing money into the store safely.

• Volunteer position
• My job was to ask children questions concerning our environment
• Made every child feel happy and entertained
• Organised and cleaned after the fair ended
• Participated in community center clean-up.