Rippy Minhas
Airdrie,AB
Summary
Detail-oriented administrative professional with over 10 years of experience in customer service, marketing, and relationship management. Proven ability to organize schedules, manage records, and deliver exceptional service. Adept at planning, executing administrative tasks, and fostering strong customer relationships with a proactive and efficient approach.
Overview
10
10
years of professional experience
Work History
Administrative Accounting Support and Social Media Marketing
Cochrane Nissan
10.2021 - Current
- Coordinated transaction processing for vehicle sales, service, and parts, ensuring accuracy and efficiency
- Managed accounts payable/receivable processes, including vendor invoicing, payments, and customer billing
- Reconciled bank statements and resolved discrepancies for accurate financial records
- Monitored vehicle and parts inventory, reconciling records, and preparing detailed updates
- Created engaging social media content to promote vehicles, offers, and events, boosting customer engagement
- Planned and optimized targeted ad campaigns, tracked performance metrics, and reported ROI
- Responded promptly to customer inquiries via social platforms to ensure satisfaction and foster relationships
- Managed relationships with third-party vendors and suppliers to facilitate prompt delivery of services.
- Boosted lead-generation efforts by implementing targeted social media advertising campaigns.
Sales and Marketing Associate
Art Space and Design
09.2018 - 10.2021
- Provided administrative support for monthly exhibits, including scheduling and documentation
- Delivered outstanding customer service to create engaging and personalized experiences
- Maintained detailed client records, ensuring up-to-date information and seamless service
- Implemented CRM system, improving communication within the team and fostering better relationships with clients.
- Recorded accurate and efficient records in the customer database.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Marketing Manager
Advanced Respiratory Care and Advanced Cardiology
09.2014 - 03.2018
- Scheduled and coordinated promotional events, ensuring seamless execution
- Maintained relationships with medical clinics and hospitals, managing referral communications
- Supported marketing campaigns with administrative expertise and tracked results effectively
- Analyzed and reported on KPIs to validate and demonstrate the success of marketing campaigns.
- Coordinated with design and media teams to develop high-quality creative assets.
- Implemented customer feedback loops, refining marketing strategies for improved customer satisfaction.
- Orchestrated trade shows and corporate events, fostering industry relationships and generating leads.
Education
Business Administration - Major in Marketing
Southern Alberta Institute of Technology (SAIT)
Calgary01.2012
Skills
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Experienced with CRM tools
- Exceptional customer service and relationship management skills
- Strong organizational skills and attention to detail
- Effective written and verbal communication
- Ability to work independently and as part of a team
- Typing speed: 50 WPM
- Quick learner with a curiosity for new technologies
- Social media and promotions
- CRM management
- Paid advertising
Additionalinformation
Available to participate in on-call rotation shifts, Comfortable with lifting or moving up to 10 lbs, Hiking, reading, art
Cover Letter
Dear Hiring Manager,, I am excited to apply for the Administrative Support role at Key Equipment Services. With over 10 years of experience in customer service, marketing, and administration, I bring a proven ability to coordinate schedules, maintain accurate records, and deliver exceptional customer experiences. In my current role at Cochrane Nissan, I excel in managing administrative and accounting tasks while leveraging social media to enhance customer engagement. Previously, I honed my organizational and marketing skills as a Sales and Marketing Associate at Art Space and Design and as a Marketing Manager at Advanced Respiratory Care. These experiences have equipped me with a strong foundation in ERP systems, attention to detail, and a customer-focused mindset. Key Equipment Services’ reputation for service excellence and its collaborative team environment align perfectly with my professional values. I am eager to contribute my expertise to your team and support your mission of delivering outstanding service. I welcome the opportunity to discuss how my skills and experiences align with your needs. Thank you for considering my application, and I am available at your convenience for an interview., Best regards,, Rippy Minhas
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Administrative Accounting Support and Social Media Marketing
Cochrane Nissan
10.2021 - Current
Sales and Marketing Associate
Art Space and Design
09.2018 - 10.2021
Marketing Manager
Advanced Respiratory Care and Advanced Cardiology
09.2014 - 03.2018
Business Administration - Major in Marketing
Southern Alberta Institute of Technology (SAIT)
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