Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ripon Chandro Paul

Toronto,ON

Summary

Results-driven banking professional with 10 years and above of experience in customer service, financial management, and regulatory compliance. Skilled in managing customer accounts, optimizing banking operations, and providing exceptional client support. Strong analytical abilities, teamwork, and problem-solving skills. Seeking a customer service or financial role in Canada where I can apply my expertise and adaptability.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Officer

ONE Bank PLC
07.2013 - 10.2023
  • Managed and maintained customer accounts, ensuring accuracy and compliance with banking regulations.
  • Processed daily transactions, including deposits, withdrawals, fund transfers, and account openings.
  • Provided financial solutions, assisting clients with banking inquiries and resolving issues promptly.
  • Supported risk management efforts by identifying potential fraud and ensuring compliance with anti-money laundering regulations.
  • Collaborated with team members to enhance customer satisfaction and meet organizational goals.

Trained and mentored junior staff, improving their knowledge of banking operations and customer service best practices.

Education

MBA - Marketing

SYLHET INTERNATIONAL UNIVERSITY
BANGLADESH
06-2021

Skills

  • Customer support
  • Complaint handling
  • Data entry
  • Customer focus
  • Transaction Monitoring
  • KYC
  • Reporting

Languages

English
Bangla

Certification

  • Foundation Course on Banking – OBL Training Institute
  • Prevention of Money Laundering & Combating Financing of Terrorism – OBL Training Institute
  • Banking Diploma JIBB – The Institute of Bankers, Bangladesh (IBB)

Timeline

Customer Service Officer

ONE Bank PLC
07.2013 - 10.2023

MBA - Marketing

SYLHET INTERNATIONAL UNIVERSITY
Ripon Chandro Paul