RIPMANJEET KAUR
Vancouver,Canada
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Dynamic individual with hands-on experience in management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
RESTAURANT MANAGER
A&W Restaurants
04.2023 - Current
- Led a team of 15 employees, managed operations, achieved sales targets, improved customer satisfaction, maintained food safety standards, reduced costs, implemented training programs
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Increased sales during off-peak hours by creating and promoting special offers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Front Desk Administrator
Little Mountain Place
01.2023 - 03.2024
- Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
- Complied with all federal, state, and local regulations as well as company rules.
- Maintained accurate reports and records on visitors and staff
- Adhered to strict screening techniques and procedures while conducting
- Reviewed both security camera footage and live feeds to spot any activity
- Evaluated pre-employment assessments results to ensure proper alignment between candidate skills and position requirements.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with all visitors and staff members to give directions, explain rules, and regulations and respond to inquiries.
Manager of Sales and Production
Pret A Manger
11.2022 - 04.2023
- Assisted in leading the team, overseeing operations, ensuring customer satisfaction, training employees, managing budgetary goals, enforcing food safety standards, and planning marketing activities.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Coordinated production schedules to ensure timely delivery of high-quality products to customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Mentored junior team members, fostering their professional development and providing guidance on best practices in sales and production management.
- Implemented sales training programs to improve team performance and increase overall revenue generation.
- Analyzed market trends and competitor offerings to identify opportunities for growth and expansion.
SHIFT MANAGER
AB VENTURES
05.2022 - 11.2022
- Developed work schedules, assigned tasks, promoted specials, provided operational reports, enforced policies, and monitored inventory levels.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
DIETARY AIDE
Little Mountain Place
09.2021 - 11.2022
- Assisted in meal preparation and serving, ensured food safety, monitored intake, collaborated with kitchen staff, managed inventory, followed safety protocols, and maintained a clean work environment.
- Kept all kitchen areas clean, tidy and free of hazards.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Security Site Supervisor
Fraser Health Authority
01.2021 - 09.2021
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Wrote and submitted daily reports on security team operations.
- Enhanced site security by implementing surveillance systems and conducting regular patrols.
FRONT COUNTER ATTENDANT
A & W Restaurants
10.2018 - 05.2020
- Provided customer service, maintained cleanliness, collaborated with kitchen staff, and upsold menu items.
Education
Associate of Science Degree - Medical And Biological
Columbia College
Vancouver, British Columbia12.2020
Higher Education - Medical
Anand Sagar Academy
India03.2017
Skills
- Strong understanding of food safety and sanitation practices
- Shift Management
- Organization and prioritization
- Recruitment
- Performance Improvement
- Excellent customer service skills
- Effective communication skills
- Team Management
- Inventory Management
- Coaching and Mentoring
- Critical Thinking
- Collaboration and Teamwork
- Valid FOOD SAFETY CERTIFICATE
Availability
Anytime availability
References
Shubham Jha
shubhamjha363@gmail.com | 778-951-8656
Languages
English
Native or Bilingual
Timeline
RESTAURANT MANAGER
A&W Restaurants
04.2023 - Current
Front Desk Administrator
Little Mountain Place
01.2023 - 03.2024
Manager of Sales and Production
Pret A Manger
11.2022 - 04.2023
SHIFT MANAGER
AB VENTURES
05.2022 - 11.2022
DIETARY AIDE
Little Mountain Place
09.2021 - 11.2022
Security Site Supervisor
Fraser Health Authority
01.2021 - 09.2021
FRONT COUNTER ATTENDANT
A & W Restaurants
10.2018 - 05.2020
Associate of Science Degree - Medical And Biological
Columbia College
Higher Education - Medical
Anand Sagar Academy
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