Riona Evet Dsouza
Toronto,ON
Summary
Experience in PR, Marketing, Advertising, Client Relations & Administration. Passionate and energetic worker with strong interpersonal and professional skills. Outstanding customer service, communication & business skills. Looking for an opportunity to channelize my potentials to meet and exceed company goals.
Overview
6
6
years of professional experience
Work History
Inventory Associate (Part Time)
WIS International
Toronto, Ontario
01.2023 - Current
- Monitor and maintain inventory levels
- Maintain databases
- Perform Physical count of inventory
- Auditing inventory.
Client Relationship Executive
A'Durrah Global Investments
Muscat, Oman
01.2022 - 08.2022
- Monitored client accounts to ensure compliance with contractual obligations.
- Provided technical support for existing clients and identified opportunities for new business development.
- Actively sought out feedback from customers regarding their experiences with our products and services.
- Conducting meetings and presentations to pitch the consultancy services to potential clients
- Attending industry events, conferences, networking functions to build connections and promote the consultancy's service
- Created processes for tracking customer complaints, requests or comments in order to improve overall service experience.
Customer Support Executive
Super Organic Market
Mumbai, India
09.2021 - 12.2021
- Addressing customer questions and concerns via phone, email, live chat, and social media
- Helping customers with placing orders, tracking shipments, and providing updates on delivery status
- Handling complaints and issues related to orders, products, and deliveries efficiently and empathetically
- Resolving technical issues that customers encounter while using the website or mobile app.
Client Support Specialist
Synergy Advertising and Publishing
Muscat, Oman
01.2021 - 08.2021
- Addressed customer inquiries and resolved issues promptly
- Managing incoming and outgoing communications, including emails, phone calls, and mail
- Assisted customers with product installation, troubleshooting, and usage questions.
- Conducted regular follow-up calls with customers to ensure their satisfaction with services provided.
- Handled multiple chat sessions simultaneously while providing excellent support to clients.
- Maintained customer accounts and updated account information as needed.
Marketing Assistant as Intern
Stargazer Entertainment
Mumbai, India
03.2019 - 07.2019
- Managed incoming information queries from customers and media outlets
- Organized successful product launch events to help promote brand awareness
- Prepared presentations to educate our clients about new and existing services
- Maintained all databases, project details, communications and logs
- Collaborated with colleagues to discuss market information and strategies.
Marketing Assistant as Intern
Synergy Advertising and Publishing
Muscat, Oman
03.2018 - 06.2018
- Developed engaging advertising media for Print and Online publications
- Managing different publications for the company
- Managed incoming information queries from consumers and media outlets
- Attend various trade shows as well as represented company at different trade shows
Education
Post-Graduate Diploma in Global Business Management -
Georgian @ilac
04.2024
Bachelor's in Management Studies -
Wilson College
10.2020
Skills
- Vendor Management
- Project Management
- Lead Generation
- Customer Relationship Management
- Calendar Management
- Office Administration
- Social Media Management
- CRM Software
- Marketing
- MS Office
Awards
Certificate for Enrichment Program, 04/01/20
Languages
English
Professional
French
Elementary
Timeline
Inventory Associate (Part Time)
WIS International
01.2023 - Current
Client Relationship Executive
A'Durrah Global Investments
01.2022 - 08.2022
Customer Support Executive
Super Organic Market
09.2021 - 12.2021
Client Support Specialist
Synergy Advertising and Publishing
01.2021 - 08.2021
Marketing Assistant as Intern
Stargazer Entertainment
03.2019 - 07.2019
Marketing Assistant as Intern
Synergy Advertising and Publishing
03.2018 - 06.2018
Post-Graduate Diploma in Global Business Management -
Georgian @ilac
Bachelor's in Management Studies -
Wilson College
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