Rio Massee
Calgary,AB
Summary
Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PROGRAM COORDINATOR
Vivo For Healthier Generations
05.2023 - 06.2024
- Co-created, developed, and managed skating, climbing, and camp experiences, resulting in an average fill rate of 87%
- Built and maintained strong relationships with skating, climbing, and camp audiences, conducting quarterly surveys that resulted in a 95% satisfaction rate among participants
- Fostered an inclusive and engaging learning environment, resulting in a 30% increase in program retention among families and participants
- Led presentations and delivered engaging activities, including developing 12 new curriculums and organizing 3 successful special events
- Managed administrative duties using Avocado software, overseeing registrations, waitlists, enrollments, and payments for 1000+ participants annually
- Provided leadership by recruiting, onboarding, and mentoring a team of 20 skating, 5 climbing, and 25 seasonal camp staff members, achieving a 90% employee retention rate of hourly employees
- Developed and managed team schedules, improving operational efficiency for team members and management through a streamlined scheduling process
- Ensured adherence to operational policies and safety standards, resulting in zero major incidents and reducing incidents by 12% across the climbing, skating, and camp programs
- Managed payroll and performance evaluations for a team of 50 staff members, ensuring accurate salary increase processing and performance tracking
- Contributed to budget development and monitored financial targets, achieving a 5% reduction in operational costs while expanding program offerings and maintaining program quality standards.
Painter/Laborer
Neighbourhood Painters
08.2024 - Current
- Improved project efficiency by effectively managing time and resources for multiple painting tasks.
- Demonstrated adaptability, efficiently handling various types of painting projects including residential, commercial, and industrial settings.
- Achieved client satisfaction with thorough surface preparation and attention to detail in paint application.
- Increased customer satisfaction by addressing their concerns promptly and professionally during the project timeline.
MAINTENANCE TECHNICIAN
Veyron Properties Group Ltd
04.2016 - 03.2023
- Exhibited a professional demeanor as a company representative during building inspections and maintenance requests fostering positive interactions with tenants
- Maintained 10 apartment buildings locally on a daily basis while maintaining an on-call role, responding to any fire, flood, or tenant related emergencies occurring after hours
- Kept records of scheduled maintenance procedures by diligently completing daily, weekly, and monthly inspections checklists on buildings and equipment
- Collaborated with the Property Management department to address quality issues and assess vendor qualifications, while autonomously organizing the repair of all building components, including procurement of necessary materials.
CO-OWNER/LANDSCAPE
T&R Landscaping
08.2015 - Current
- Maintain lawns, yards, houses, decks, and deck furniture
- Manual labor; lifting, sanding and staining, operating lawnmowers, trimmers and aerators
- Spreading soil, mulch, sand, rock and other materials
- Remove various invasive species, such as Scotch Broom and English Ivy
- Building rock retaining walls and garden beds
- Laying and leveling concrete, rock, and tile pathways.
PROGRAM DEVELOPMENT ASSISTANT
North Island Métis Association
09.2021 - 9 2022
- Leveraged community needs assessments to launch and complete grant proposals aimed at supporting community health initiatives
- Designed and developed a bi-weekly program with a focus on introducing community members of all ages, abilities, and mobilities to new sports and recreation activities
- Collaborating with the co-coordinator on the booking of facilities, connecting with elders, community members and experts related to each activity
- Adeptly provided every recreation session with zero incidents by maintaining a physical and psychological safe environment for participants.
Education
BACHELOR OF ARTS - Recreation and Health Education
University of Victoria
Vivtoria08.2020
Skills
- Recruiting and Training
- Customer service
- Problem-solving
- Team Management
Communication
- Administrative Skills
- Community Engagement
- Budget Development
- Safety and Risk Management
Certification
- Targeted Selection Behavioral Interviewing System, DDI
- Respect in Sport for Activity Leaders, Respect Group
- Safe Sport Training, Coaching Association of Canada
- Coaching and Leading Effectively, Coaching Association of Canada
- Make Ethical Decisions, Coaching Association of Canada
- Teaching and Learning, Coaching Association of Canada
- Planning a Practice, Coaching Association of Canada
- Basic Mental Skills, Coaching Association of Canada
- Vulnerable Populations, BCRPA
- Autism Awareness for Recreation Leaders, BCRPA
- High-Five, Principles of Healthy Child Development
Timeline
Painter/Laborer
Neighbourhood Painters
08.2024 - Current
PROGRAM COORDINATOR
Vivo For Healthier Generations
05.2023 - 06.2024
PROGRAM DEVELOPMENT ASSISTANT
North Island Métis Association
09.2021 - 9 2022
MAINTENANCE TECHNICIAN
Veyron Properties Group Ltd
04.2016 - 03.2023
CO-OWNER/LANDSCAPE
T&R Landscaping
08.2015 - Current
BACHELOR OF ARTS - Recreation and Health Education
University of Victoria
- Targeted Selection Behavioral Interviewing System, DDI
- Respect in Sport for Activity Leaders, Respect Group
- Safe Sport Training, Coaching Association of Canada
- Coaching and Leading Effectively, Coaching Association of Canada
- Make Ethical Decisions, Coaching Association of Canada
- Teaching and Learning, Coaching Association of Canada
- Planning a Practice, Coaching Association of Canada
- Basic Mental Skills, Coaching Association of Canada
- Vulnerable Populations, BCRPA
- Autism Awareness for Recreation Leaders, BCRPA
- High-Five, Principles of Healthy Child Development
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