Rio Li

Restaurant Manager

Menbow Ramen Bar

Victoria, BC

07.2017 - 08.2023

Inspected dining and serving areas for cleanliness and proper setup.
Coached staff on strategies to enhance performance and improve customer relations.
Managed accounts payable, accounts receivable and payroll.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Created detailed reports on weekly and monthly revenues and expenses.
Distributed food to service staff for prompt delivery to customers.
Updated computer systems with new pricing and daily food specials.
Explained goals and expectations required of trainees.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Trained new employees to perform duties.
Adhered to all health department regulations regarding food storage and preparation.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Assisted staff by serving food and beverages or bussing tables.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Oversaw food preparation, production and presentation according to quality standards.
Established policies for cash handling procedures to maximize security measures.
Performed regular maintenance checks on equipment to ensure proper functioning.
Supervised and trained staff in customer service, food handling, and safety protocols.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Worked in close collaboration with team members to ensure customers received high-quality service.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Optimized profits by controlling food, beverage and labor costs.
Inspected dining room area regularly for cleanliness and adherence to safety standards.
Assisted with kitchen preparation during peak times as needed.

Summary

Overview

Work History

Restaurant Manager

Education

Associate of Science - Arts And Sciences

High School Diploma -

Skills

Certification

Languages

References

Timeline

Restaurant Manager

Associate of Science - Arts And Sciences

High School Diploma -

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