Rinu Mary Jittin
Whitby,Canada
Summary
- To pursue and develop a career in as Travel Advisor and operations.
- Adaptive, industrious and determined with the ability to analyze, learn and strive till goal is achieved.
- Loyal and active team member with talent for mingling freely, criticizing productively, taking initiative and inspiring team and with the ability to lead the team towards excellence when required.
- Affluent in languages like English, Hindi, Malayalam.
- Proficient knowledge of computers especially MS Word, Excel, PowerPoint, MS Outlook etc.
- Highly skilled in greeting walk-in customers and answering phone calls.
- Responsible, spirited and creative person with an ardent interest in public interaction.
- Proven ability to handle multiple, competing priorities in an effective manner.
- Internet and Email including Outlook
- Consistent records of promotion and increased responsibility.
- An effective communicator and an excellent team player.
- TICO Certification for Manager and Supervisor.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Specialised Corporate Travel Consultant
American Express Global Business Travel
02.2020 - Current
- Handle inbound calls related to flights, hotel and car rental along with Via Rail and Amtrak booking for corporate clients.
- By checking the policies of each corporate client whether they are in compliance and offering them the best possible routing and rates.
- Provide clear information for each choice so that the clients can decide properly.
- Have got good knowledge in Sabre 360 both cryptic and graphical too.
- Currently giving training to my team mates for Sabre Graphical and helping them in transitioning to graphical.
Assistant Manager – Vacation Sales
Riya Travel & Tours INC
10.2013 - 02.2020
- Need to take care of both before and after sales of the tour packages.
- Sells services to clients by convincing them to employ him or her for arranging the travel
- Assists individuals and groups in planning, organizing, and booking travel
- Conducts research according to the requirements of the client; get the most affordable deals if that is what the clients wish.
- Provides a list of suggestions that the clients can choose from; for both ticketing and packages
- Provides clear information for each choice so that the clients can decide properly
- Coordinates with tour operators and travel agencies regarding tour package choices; bargains with them to get the most affordable rates.
- Keeps track of the customers while on travel and provides assistance as the need arises.
- Ensures that the travel goes smoothly by making all necessary preparations and anticipating all that can happen.
- Have hands on Sabre, Amadeus and other online GDS system which deals in hotels and packages
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Travel Consultant
MARYAM Travel
08.2013 - 10.2013
- Need to take care of both before and after sales of the tour packages.
- Sells services to clients by convincing them to employ him or her for arranging the travel
- Assists individuals and groups in planning, organizing, and booking travel
- Conducts research according to the requirements of the client; get the most affordable deals if that is what the clients wish
- Provides a list of suggestions that the clients can choose from; for both ticketing and packages
- Provides clear information for each choice so that the clients can decide properly
- Coordinates with tour operators and travel agencies regarding tour package choices; bargains with them to get the most affordable rates
- Monitors weather conditions
- Keeps track of the customers while on travel and provides assistance as the need arises
- Ensures that the travel goes smoothly by making all necessary preparations and anticipating all that can happen
- Have hands on Amadeus and other online GDS system which deals in hotels and packages
- Organized trips for individual, family and business travelers.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Manager Operations (B2B)
Travel Push
01.2012 - 01.2013
- Took care of both before and after sales of the tour packages that were booked.
- Starting from the quotation of the package for the destinations Mauritius, Maldives, China, Bali, Singapore, Thailand
- After sales of the package that included in booking the hotel and the ground services like return airport transfers and the sightseeing.
- Followed up with the agents and then booked and finalized the package as per the requirements of the agent.
Senior Executive – Operation Support
Travel Bullz India Pvt Ltd
01.2011 - 01.2012
- Handled the post sales of bookings which needed to be processed for the destinations Thailand, Singapore, Malaysia and Hong Kong
- Confirmed the hotels and the ground services both with the agents and with the suppliers.
- Reconfirmed the packages before the cancellation deadline
- Finally handed over the travel documents through mail along with the issuance of voucher to the agents (B2B)
Executive – Operations (B2B)
Destinations of the World
01.2009 - 01.2010
- Had to take care of the after sales of the booking made by the travel agents in the online portal; which was further processed by sending emails to the respective hotels and the ground handlers at the back end.
- Confirmed and reconfirmed or conveyed the status of the booking accordingly and updated the same in the front end by giving the cancellation deadline for the destinations Thailand (Thailand Specials), Malaysia
- Also needed to issue the voucher to the agents if the booking got reconfirmed.(B2B)
Travel Consultant
Yatra.com
01.2007 - 01.2009
- Completely coordinated operations wherein we used to prepare packages through online and offline suppliers for the destinations Fareast, Dubai, Australia, New Zealand, Egypt, some of the European Sectors, Maldives, Mauritius, Turkey, Bali and Bintan, to name few.
- Helped the agents to get the quotation converted into a sale.
- Used to make price match with the suppliers by negotiating in order to get better profit margin for packages which the agents sold.
- Organized trips for individual, family and business travelers.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Manager Operations - Outbound Tours
Carnation Travels
01.2006 - 01.2007
- Managed both pre and post-sale of tour packages for the clients for destinations Far East Asia, Hong Kong, Dubai and Egypt along with Australia, New Zealand, Egypt, some of the European Sectors, and Mauritius.
- Checked the availability of the flight tickets along with the hotel booking, ground handling services.
- Then further conveyed the best price along with tour package details to the customers so that they could confirm and buy the tour package.
Education
Basic French Course - French Language
Swiss School of Language
New Delhi, India11.2006
Integrated Certificate Course - Tourism And Travel Management
Kuoni Academy of Travel
New Delhi, India08.2005
Bachelor of Commerce - Commerce
School of Correspondence & Continuing Education, University of Delhi
New Delhi, India01.2005
Skills
- Customer service
- Record maintenance
- Confidentiality
- Letter drafting
- Travel logistics
- Mail handling
- Office procedures
- Multicultural interaction
- Staff training
- Strong communication skills
- Exceptional customer service
- Sales and upselling
- Travel documentation expertise
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Full Professional
Urdu
Limited Working
Tamil
Limited Working
Punjabi
Elementary
French
Elementary
Certification
- CTC - Certified Travel Counselor
- CTA - Certified Travel Associate
- TICO Certified for Supervisor and Manager
Timeline
Specialised Corporate Travel Consultant
American Express Global Business Travel
02.2020 - Current
Assistant Manager – Vacation Sales
Riya Travel & Tours INC
10.2013 - 02.2020
Travel Consultant
MARYAM Travel
08.2013 - 10.2013
Manager Operations (B2B)
Travel Push
01.2012 - 01.2013
Senior Executive – Operation Support
Travel Bullz India Pvt Ltd
01.2011 - 01.2012
Executive – Operations (B2B)
Destinations of the World
01.2009 - 01.2010
Travel Consultant
Yatra.com
01.2007 - 01.2009
Manager Operations - Outbound Tours
Carnation Travels
01.2006 - 01.2007
Basic French Course - French Language
Swiss School of Language
Integrated Certificate Course - Tourism And Travel Management
Kuoni Academy of Travel
Bachelor of Commerce - Commerce
School of Correspondence & Continuing Education, University of Delhi
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