RINTU RAPHAEL

• Performed duties as 'Brand Promoter' in the Middle East region, responsible for promoting the novelty products from Bone China, Stoneware, Earthenware, Porcelain and Cutlery ranges especially in UAE market.
• Focused on cutlery sales as a debutant in the flatware segment and consistently achieved annual sales target of 250,000 pcs.
• Streamline new sales strategies and collaborate with sales team to create innovative tabletop presentations, promotional materials, trade shows, culinary events or campaigns that highlight the unique features and benefits of our futuristic products which would enhance brand visibility and awareness.
• Act as a liaison between sales team and project development companies to ensure accurate representation of brand values in the market. Develop and maintain a robust relationship with project developers, procurement companies, owning and real estate companies to make them aware of the distinct features, consistency, profitabilty and long term benefits.
• Monitor competitor activities and market dynamics, using insights to formulate new strategies such as chip warranty, customized tableware and flatware to maintain a competitive edge.
• Provide feedback and insights to the product development team based on customer interactions and market observations to support continuous improvement and advancement in contemporary designs.
• Analyze sales data and performance metrics to evaluate the success of sales strategies and campaigns, making necessary adjustments to drive further growth and achieve sales targets.

Introduction and Brand Promotion

• Introduce and communicate the company’s history, values, and product benefits to new and existing customers in the UAE market.
• Create and enhance demand for tableware and kitchen brands through engaging presentations and marketing strategies.

Customer Coordination and Consultation

• Liaise with regular and prospective customers within the designated area to understand their needs and recommend suitable products.
• Explain product benefits, adaptability, and how they can enhance day-to-day business operations.

Quotation and Order Management

• Prepare and submit accurate quotations in a timely manner.
• Arrange physical samples for customers to facilitate informed purchasing decisions.
• Conduct regular follow-ups to secure orders and maintain customer engagement.

Project Participation and Relationship Building

• Actively participate in tabletop presentations for upcoming projects in the allocated region, demonstrating product features and benefits.
• Develop and nurture strong business relationships with potential customers to maximize sales opportunities.

Brands Represented:- Fortessa Tableware Solutions USA, Churchill England, Crystelex Glassware Czech Republic, Dibbern Germany, Nachtmann Germany, Sambonet Italy, Belo Inox Portugal, Solia France, Koziol Germany, G.E.T Melamine USA, Bugambilia Mexico, Cole & Mason England, My Glass Studio Bulgaria, Michael Aaram USA, Paderno Italy.

Customer Engagement

• Respond to customer inquiries promptly and effectively.
• Assess customer needs to recommend appropriate products and solutions that best suit their requirements.

Quotation and Order Management

• Follow up on quotations, ensuring timely and accurate responses to clients.
• Monitor the status of samples and pipeline orders, maintaining regular communication with clients until successful delivery.
• Coordinate with the store team for the efficient delivery of products and ensure timely payment processing.

Showroom Visits

• Conduct showroom visits with customers to provide an enhanced shopping experience and demonstrate products.
• Focus on maximizing sales results during visits and identify opportunities to create new prospects for future business.

Sales Targets

• Strive to meet and exceed the sales targets established by management.
• Plan daily operations strategically, and develop monthly objectives to ensure timely achievement of sales goals.

Representation at Events

• Represent the company at various events, trade shows, and exhibitions to promote products and services.
• Build relationships with potential clients and industry partners during these engagements to enhance brand visibility and drive sales.

Brands Represented:- RAK Porcelain UAE, Chef and Sommelier France, Craster England, My Glass Studio Bulgaria, Arcroc France, Cambro USA, Eternum Belgium, Studio William England, Comatec France, Lava Turkey, Staub France, Mepra Italy, Venta Design GmbH Germany, Andy Manhart AG Switzerland, Robot Coupe France, Henkelmen Germany, Barstcher Germany, Dynamix France, Santos France, APS Germany, Peugeot France, Polysafe Australia, Creative Melamineware England.