RINTU JOSE
Edmonton,AB
Summary
Dedicated professional with extensive experience in the aerospace manufacturing industry, possessing a deep understanding of manufacturing material study, purchasing, negotiation, and a proven track record of building strong customer relationships. Skilled in supplier audit processes, I bring a valuable combination of technical expertise and procurement proficiency to drive operational excellence and cost-effective solutions in aerospace manufacturing. Additionally, I excel in customer care, leveraging my strong interpersonal skills to ensure client satisfaction and foster long-term partnerships. My commitment to delivering exceptional service complements my technical acumen, contributing to a well-rounded approach that enhances overall business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MANUFACTURING ENGINEER
HEROUX DEVTEK
06.2021 - 10.2023
- Managed supplier relationships, including performance evaluations, vendor scorecards, and ongoing communication to improve service levels and resolve issues.
- Engaged in PFMEA, Control Plans, PPAP, APQP activities to mitigate the risk in product manufacturing process flow
- Worked in Design for Manufacturing, Design for assembly and Design for Inspection
- Monitored inventory levels and lead times, optimizing stock levels to prevent shortages while minimizing excess inventory.
- Identified and implemented kaizen projects to improve productivity and efficiency
- Created Operational Detail Sheets required for optimized efficiency, repeatability and quality of work performed by the production floor
Quality Inspector & Team Lead
HEROUX DEVTEK
01.2019 - 05.2021
- Coordinated with internal departments to meet product specifications, quality standards, and delivery schedules.
- Performed detailed manual verification on complex parts and assemblies using CMM
- Prepared programs (PCDMIS) for CMM
- Conducted Root cause analysis and implementation of corrective action.
- Conducted supplier performance evaluations and recommended improvements to enhance supply chain efficiency.
Customer Service Assistant/Cashier (part Time)
Rainbow Esso
10.2017 - 12.2018
- Described products to customers and how best to care for merchandise.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
Client Relationship Specialist
Tranzmedia Netvision Pvt. Ltd.
08.2016 - 09.2017
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Developed client proposals addressing product and service needs and solutions.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Offered personalized solutions to meet customer requirements and close sales.
Education
MECHANICAL - ENGINEERING TECHNICIAN
DURHAM COLLEGE
NDE, OSHAWA, ON2019
BACHELOR OF ENGINEERING - AERONAUTICAL ENGINEERING
ANNA UNIVERSITY
Tamilnadu, India2017
Skills
- Client Relations
- Team building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Analytical and Critical Thinking
- Financial Advising
- Customer Relationship Management
Certification
- CIFC - Canadian Investment Funds Course (Completed)
Timeline
MANUFACTURING ENGINEER
HEROUX DEVTEK
06.2021 - 10.2023
Quality Inspector & Team Lead
HEROUX DEVTEK
01.2019 - 05.2021
Customer Service Assistant/Cashier (part Time)
Rainbow Esso
10.2017 - 12.2018
Client Relationship Specialist
Tranzmedia Netvision Pvt. Ltd.
08.2016 - 09.2017
MECHANICAL - ENGINEERING TECHNICIAN
DURHAM COLLEGE
BACHELOR OF ENGINEERING - AERONAUTICAL ENGINEERING
ANNA UNIVERSITY
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