Rino Shioda
Burnaby,BC
Summary
I have four years of experience working as a server in a restaurant. I consistently focused on providing exceptional customer service to enhance guest satisfaction. I am highly organized and skilled at multitasking. I am confident that I can utilize my customer service skills effectively. Additionally, I have a study permit and am available to work 20 hours per week.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Restaurant in Japan
04.2017 - 03.2021
- Consistently provided exceptional customer service to enhance guest satisfaction and ensure repeat business.
- Anticipated guest needs and promptly addressed any issues to ensure a positive dining experience.
- Greeted new customers, discussed specials, took drink orders, and prepared and served beverages.
- Bussed and reset tables to keep dining room and work areas clean.
Tour Coordinator
Hankyu Travel International Co., Ltd,
04.2023 - 06.2024
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by providing exceptional customer service.
- Collaborated with sales teams to assess customer needs and develop tailored solutions.
- Streamlined processes by developing improved procedures for routine tasks.
- Created operating manuals and conducted training sessions for new hires.
Education
Bachelor of Arts - English Language And Literature
KANDA UNIVERSITY OF INTERNATIONAL STUDIES
Chiba-ken, Japan03.2021
Skills
- Proactively identifies and addresses customer needs to enhance satisfaction
- Quick learner with the ability to adapt to new tasks and environments efficiently
- Skilled in multitasking and managing multiple responsibilities simultaneously
- Strong ability to anticipate needs and act accordingly to maintain smooth operations
- Serving It Right
Hobbies
- Drinking beer
- Trip
- Watching movie
Timeline
Tour Coordinator
Hankyu Travel International Co., Ltd,
04.2023 - 06.2024
Restaurant Server
Restaurant in Japan
04.2017 - 03.2021
Bachelor of Arts - English Language And Literature
KANDA UNIVERSITY OF INTERNATIONAL STUDIES
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