RINNY JOSE
Nanaimo,BC
Summary
MBA candidate at Vancouver Island University with a strong Commerce and Mass Communication foundation. Experienced in administrative leadership, public relations, and journalism. Proven ability to excel in diverse roles, demonstrating strategic communication, team management, and organisational prowess. I am committed to delivering exceptional results in fast-paced, high-pressure environments while fostering positive relationships. I am eager to leverage this unique blend of skills and experience to drive success in the next challenging role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CLIENT SERVICE PROFESSIONAL
H&R Block
02.2024 - Current
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services.
SALES ASSOCIATE
Hudsons Bay
11.2023 - Current
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Organized merchandise displays to promote higher levels of customer engagement
- Handled customer complaints and inquiries in a courteous and efficient manner.
DIRECTOR AT LARGE
Vancuover Island University Student Union
05.2023 - Current
- Assist in the implementation of campaigns and activities of the Union
- Maintain membership in the Campus Life Working Group and the Campaigns Working Group
- General representative of students on the Board of Directors.
SALES ASSOCIATE
TJX Companies
05.2023 - 06.2023
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Organized merchandise displays to promote higher levels of customer engagement
- Handled customer complaints and inquiries in a courteous and efficient manner.
CLIENT SERVICE PROFESSIONAL
H&R Block
02.2023 - 05.2023
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services.
ADMINISTRATIVE OFFICER
Dr. Bansi Dhar School
03.2016 - 09.2022
- Coordinated and managed administrative processes for a team of 15 members
- Oversaw school finances, budgets, and purchasing while ensuring compliance with education board regulations
- Led educational program development and staff training
- Maintained a positive school image through effective PR and communication
- Processed invoices, purchase orders, expense claims and other transactions according to established procedures
- Maintained files and filing, keeping sensitive information confidential
- Served as primary point of contact for facilitating operational and administrative inquiries.
GOVERNMENT MEDIA CONSULTANT
Edelman Global PR Agency
03.2015 - 01.2017
- Collaborated with the PR team of the Rajasthan State Government to promote achievements in local and national media
- Orchestrated spokesperson media interactions and media engagement activities
- Developed and disseminated editorial content, including media releases
- Gained expertise in strategic communication and media management
- Thrived in a fast-paced journalism environment.
JOURNALIST
Times of India & DNA India
06.2012 - 01.2015
- Demonstrated strong skills in reporting, editing, page-making, and proofreading
- Traveled to locations to write stories from firsthand experience
- Gathered information and developed perspectives about news subjects through research, interviews, observation, and experience
- Examined news items of local, national, and international significance to determine topics to address and obtained assignments from editorial staff members.
Education
MASTER'S DEGREE IN BUSINESS ADMINISTRATION CANDIDATE -
Vancouver Island University
10.2024
MASTER OF ARTS (M.A.) IN MASS COMMUNICATION -
Devi Ahilya Vishwavidhyalaya
Bachelor of Arts - Commerce
DAVV
India04.2007
Skills
- Strategic Thinking
- CRM
- Media Relations
- Promotional Campaigns
- Social Media Expertise
- Crisis Response
- Campaign Management
- Client Relationships
- Effective negotiation
- Compliance adherence
- Administrative tasks
- Client Retention Strategies
Certification
Food Safety Level 1
Personal Information
Title: Administration, Public Relations & Communications
References
References available upon request
Languages
English
Full Professional
Timeline
CLIENT SERVICE PROFESSIONAL
H&R Block
02.2024 - Current
SALES ASSOCIATE
Hudsons Bay
11.2023 - Current
DIRECTOR AT LARGE
Vancuover Island University Student Union
05.2023 - Current
SALES ASSOCIATE
TJX Companies
05.2023 - 06.2023
CLIENT SERVICE PROFESSIONAL
H&R Block
02.2023 - 05.2023
ADMINISTRATIVE OFFICER
Dr. Bansi Dhar School
03.2016 - 09.2022
GOVERNMENT MEDIA CONSULTANT
Edelman Global PR Agency
03.2015 - 01.2017
JOURNALIST
Times of India & DNA India
06.2012 - 01.2015
MASTER'S DEGREE IN BUSINESS ADMINISTRATION CANDIDATE -
Vancouver Island University
MASTER OF ARTS (M.A.) IN MASS COMMUNICATION -
Devi Ahilya Vishwavidhyalaya
Bachelor of Arts - Commerce
DAVV
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